Operations Implementation Consultant
About The Position
Amwins Connect (benefits division, part of Amwins) is seeking an Operations Enablement Specialist to join. This individual will collaborate across all areas to ensure a positive customer experience that leads to increased sales, company growth, and promotes greater allegiance within the broader broker community. In this role, the Operations Enablement Specialist owns the management of successfully identifying gaps, managing implementation projects and transition of teams into the overall Amwins Connect business. This is a hybrid role requiring 2 days in-office in a city where there is an Amwins office, with California being the preferred location.
Requirements
- 6+ years of proven experience in leading continuous improvement initiatives for effective business operations with a general agency or carrier.
- Excellent interpersonal skills with the ability to build and maintain relationships with internal and external stakeholders.
- Highly organized with the ability to prioritize tasks and manage multiple initiatives simultaneously.
- Strong analytical and problem-solving skills.
- Ability to thrive in a fast-paced and dynamic environment.
- Availability and willingness to travel as required for project-related activities.
Nice To Haves
- University degree preferred.
Responsibilities
- Lead and manage projects from initiation to completion, ensuring all objectives are met within the specified timeframe.
- Conduct research to identify and understand regional requirements relevant to the business needs.
- Evaluate current technology and workflow processes, identifying areas for improvement and optimization.
- Develop and execute comprehensive project plans - outlining tasks, timelines, and milestones.
- Collaborate with cross-functional teams, allocate resources effectively, and ensure clear communication channels.
- Establish key performance indicators (KPIs) and success metrics.
- Facilitate the smooth transition of completed projects back into the business operations.
- Assess and ensure the readiness for high-volume scenarios, making necessary adjustments for scalability.
- Create and maintain comprehensive documentation, including project plans, reports, and status updates.
- Act as a subject matter expert in relevant areas to provide expertise and guidance.
Benefits
- Medical, Dental, Vision available your first day of employment
- Choice of medical plans through Blue Cross Blue Shield; Kaiser available for CA employees
- Mental health support including: Virtual therapy, Digital coaching, 24/7 EAP counseling
- Company-paid Basic Life & AD&D Insurance, Short-Term Disability, and Employee Assistance Program
- Health Savings Account with company contributions
- Health Care FSA, Dependent Care FSA, and Commuter Benefits
- Parental Leave and Adoption Assistance
- Voluntary coverage options: Life Insurance, Critical Illness, Accident, Identity Theft Protection
- Retiree medical benefits available for Medicare-eligible retirees
- 401(k) with company match
- Generous Paid Time Off and Company Holiday Schedule
- Collaborative, continuing education focused work environment
- Career advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
