(USA) Senior Manager, Supply Chain Management
About The Position
The Senior Manager, Operational Knowledge will establish and advance a modern operational knowledge management capability across Walmart’s Grocery Network. The role ensures associates and leaders have access to accurate, trusted, and practical guidance to perform their work safely, consistently, and effectively. Working with Operations, functional teams, field subject-matter experts, initiative teams, and publishing partners, this leader strengthens how operational knowledge is created, governed, accessed, and sustained in support of operational excellence and adoption of new ways of working. The role is part of the Center of Excellence team, which partners with enterprise and field teams to translate operational needs, projects, and strategic initiatives into field-ready capabilities. The team develops operational guidance, role-specific learning, and readiness mechanisms to help associates and leaders work consistently and adopt and sustain new ways of working across the Grocery Network.
Requirements
- Bachelor’s degree in Logistics, Supply Chain, Business, or a related field and 4 years of experience in logistics, distribution, transportation, or a related area; or 6 years of experience in logistics, distribution, transportation, or a related area.
- 2 years of experience with advanced functionality of Microsoft Office.
- Experience building or transforming knowledge management capabilities in complex organizations.
- Leadership experience in operational documentation, content governance, process management, or related functions.
- Ability to translate complex processes into clear, practical operational guidance.
- Strong writing, editing, information architecture, and facilitation skills.
- Experience developing operational guides, playbooks, and other practical resources.
- Proven ability to influence stakeholders, establish accountability, and resolve competing priorities.
- Experience establishing performance measures, managing content portfolios, and communicating risks.
- Knowledge of retail logistics, supply chain, distribution, field operations, or continuous improvement.
Nice To Haves
- Dispatch, Fleet Management, Network Analysis, or Retail Logistics Operations experience.
- Master’s degree in Business, Logistics, or Supply Chain.
- Project Management Professional certification.
- Six Sigma certification.
Responsibilities
- Design scalable approaches to organizing, accessing, and applying operational knowledge, using technology and field feedback to enhance the user experience.
- Establish content lifecycle standards, governance, ownership, and accountability.
- Manage the content register, review calendar, portfolio reporting, and content risks.
- Partner with functional owners and field experts to ensure guidance is accurate and practical.
- Develop operational guidance, including Better Way Guides (BWGs), playbooks, and job aids for team-supported initiatives.
- Integrate knowledge requirements into initiative planning, pilots, deployment, and sustainment.
- Measure content health, usability, and effectiveness to continuously improve operational resources.
Benefits
- Medical, vision, and dental coverage.
- 401(k), stock purchase, and company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with eligible tuition, books, and fees paid by Walmart.
- Performance-based bonus awards.
- Stock may be additional compensation for certain positions.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
