Senior Manager, Operational Excellence (Lean Six Sigma) – Field Operations
About The Position
We are seeking a Senior Manager, Operational Excellence (Lean Six Sigma) to lead process improvement initiatives across our field operations and distribution network. This role leads a team of process improvement consultants and partners with operations leaders to drive measurable improvements in productivity, quality, service, and cost. You’ll own a portfolio of high-impact initiatives, influence senior stakeholders, and scale continuous improvement capabilities across a multi-site network. This role is ideal for a leader who thrives in complex operational environments and delivers sustainable results through Lean Six Sigma methodologies. Candidates must be located in the Richmond, VA area or near a Medical-Surgical Distribution Center for consideration. Large Distribution Centers are located in Dallas TX, Columbus OH, Atlanta GA, Phoenix AZ, and Denver CO.
Requirements
- Degree or equivalent experience
- 9+ years of professional experience and 1+ years of people leadership experience
- Experience leading process improvement, operational excellence, or transformation initiatives in supply chain, distribution, or manufacturing environments
- Demonstrated leadership experience managing teams or leading cross-functional initiatives
- Proven experience delivering measurable operational improvements (cost, productivity, service, quality)
- Hands-on experience with Lean, Six Sigma, or continuous improvement methodologies
Nice To Haves
- Lean Six Sigma Black Belt certification
- Experience leading multi-site or network-level transformation initiatives
- Strong data analysis and performance measurement experience (KPIs, dashboards)
- Experience influencing senior leaders and driving change in matrixed organizations
- Experience with automation, AI tools, or digital transformation initiatives
- Strong stakeholder management, communication, and change management skills
Responsibilities
- Lead a portfolio of operational excellence initiatives across multiple distribution centers, focusing on productivity, quality, service levels, and cost reduction
- Manage, coach, and develop a team of process improvement consultants; set direction, prioritize work, and ensure delivery of measurable outcomes
- Partner with field operations, supply chain, and executive leadership to identify and prioritize high-value improvement opportunities
- Drive end-to-end continuous improvement projects using Lean Six Sigma tools (DMAIC, root cause analysis, process mapping)
- Standardize methodologies for project governance, benefit tracking, and sustainment across the network
- Lead complex, cross-functional initiatives, ensuring solutions are practical, scalable, and adopted by field teams
- Build organizational capability through coaching, training, and promoting continuous improvement best practices
- Leverage data analytics, automation, and digital tools to enhance operational performance and visibility
- Communicate progress, risks, and results clearly to senior leadership
- Guide direct reports in applying digital tools to day-to-day processes
- Partner with distribution center leadership to implement automation, AI, and digital tools that improve warehouse operations, increase productivity, and reduce cycle times
- Champion data-driven decision-making by enhancing visibility into KPIs such as inventory accuracy, order fulfillment, and labor utilization, ensuring solutions are scalable and tied to business impact
Benefits
- Competitive compensation package
- Annual bonus or long-term incentive opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
