Senior Manager, Onboarding

Scotiabank • Toronto, ON

1d • Onsite

About The Position

As a member of the onboarding product team, you will play a key role in the end-to-end onboarding journeys of products across all platforms. Leveraging your ability to organize and motivate teams, you will closely work with other Product managers both internal and external to the team, Business Lines, Software Developers, Designers and Control Functions to translate the customer journey directives into actionable backlog deliverables and follow through to completion.

Requirements

• 5+ years of experience executing on complex product rollouts in both customer facing and employee facing products/technology
• Managed a technology product or a digital journey end-to-end, from inception to delivery
• Knowledgeable about multiple functional areas such as Management Consulting, Product Management, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance
• Master of identifying and solving ambiguous problems to drive customer and business value
• Excellent organizational and analytical skills with strong attention to detail
• Curious and experimental mindset to drive innovation amidst uncertainty
• Exceptional verbal and written communication skills, with the ability to engage and influence stakeholders at different levels in the organizations

Nice To Haves

• Experience in the financial industry
• Engineering, Computer Science or Business degrees considered an asset

Responsibilities

• Champion a customer‑focused culture that deepens client relationships and leverages broader Bank capabilities, systems, and insights.
• Own the end‑to‑end delivery of the roadmap, from discovery through launch and optimization.
• Lead problem discovery to understand customer needs, pain points, and journey friction, informed by data, user research, and industry best practices.
• Collaborate with Design and Engineering to translate insights into clear, viable product solutions.
• Define customer and business value by establishing objectives and key results (OKRs), and communicate the value proposition through clear, data‑driven materials.
• Work with Analytics to track, analyze, and act on key performance indicators (e.g., funnel performance, activation, and engagement).
• Collect and synthesize internal and external data to inform product decisions, establish baselines, and measure impact.
• Participate directly in customer interviews and usability testing to validate problems, test ideas, and refine features and designs.
• Maintain a well‑prioritized product backlog; write clear user stories; and actively participate in sprint planning, reviews, and day‑to‑day agile ceremonies.
• Work closely with scrum teams to clarify requirements, unblock decisions, and support effective delivery.
• Build strong relationships with business and control‑function stakeholders to ensure requirements are translated into compliant, intuitive customer journeys; manage expectations through effective communication.
• Apply the Bank’s risk appetite and risk culture in day‑to‑day product decisions.
• Operate in alignment with Scotiabank’s Values, Code of Conduct, and Global Sales Principles, ensuring appropriate controls to manage operational, compliance, AML/ATF/sanctions, and conduct risk.
• Contribute to a high‑performance, inclusive, and collaborative team environment.

Benefits

• Diversity, Equity, Inclusion & Allyship
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed