Onboarding Manager

Avenue5 Residential, LLC•Dallas, TX

1d•Onsite

About The Position

Avenue5 is growing, and we are in search of an onboarding manager to join our dynamic team of Fivers! We are a vibrant third-party multifamily property management firm with locations across the United States. We are proud of our vibrant, inclusive, make-it-happen culture, where we: Listen to our associates, recognize them, and give them room to grow. Invest in our associates to help them become the best version of themselves. Approach every important decision with our associates in mind. Celebrate our associates’ successes and encourage them to raise the bar even higher. We’re looking for a talented onboarding manager who will lead Avenue5 onboarding programs and onboarding team to create a consistent, engaging, and operationally effective new associate experience. The onboarding manager will partner closely with career development, regional leaders, recruiting, HR, and cross-functional teams to strengthen onboarding processes, improve associate engagement, and support retention and operational readiness across the organization.

Requirements

High school diploma is required.
Advanced level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel
Strong leadership, communication, and organizational skills
Proficiency in project management skills to create project plans, track progress, meet deadlines, and support implementation across multiple properties or geographic areas
Ability to analyze onboarding metrics and identify opportunities for improvement
Ability to work independently and prioritize in a fast-paced environment
Detail oriented with strong follow-through and problem-solving skills
Excellent written and verbal communication skills
Ability to collaborate effectively across departments and operational teams

Nice To Haves

Bachelor’s degree in business, education, human resources, or related field is preferred
Three plus of experience in property management is preferred
Three plus to five years of experience in onboarding, training, learning and development, or related field is preferred
Previous leadership or people management experience is preferred
Experience with learning management systems and reporting tools is preferred
Strong Excel and reporting skills preferred
Knowledge in property management systems like Yardi, OneSite, CRM, EliseAI, preferred

Responsibilities

Lead and develop a team of onboarding specialists
Manage onboarding programs and onboarding experiences for new associates across the organization
Partner with operational leaders and cross-functional teams to support onboarding execution and consistency
Facilitate and oversee virtual and in-person onboarding sessions
Track onboarding attendance, participation, completion, and engagement metrics
Create and maintain onboarding reports, dashboards, presentations, and communications
Identify process improvements and opportunities to enhance onboarding effectiveness and scalability
Evaluate onboarding programs and associate feedback to improve engagement, accountability, and retention
Collaborate with associates and leaders to identify onboarding and training needs
Support onboarding initiatives related to organizational growth and operational priorities
Create accountability and consistency across onboarding programs and processes
Build strong partnerships with operational and regional leaders
Coach and support onboarding specialists to drive performance and engagement
Influence positive associate experiences through communication, follow-through, and execution
Use reporting and data to evaluate performance and improve results