SMB Onboarding Manager

Connecteam • Utah, United States, UT

4d • $70,000 - $90,000 • Remote

About The Position

As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product - onboarding. You’ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam’s solution, driving measurable value and setting the foundation for long-term success.

Requirements

• 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles
• Strong presentation and training skills
• Tech-savvy with the ability to quickly learn and explain software solutions
• High level of organization and ability to manage multiple onboarding projects simultaneously.
• A team player who thrives in a dynamic, fast-paced startup environment
• Positive attitude, empathy, and high energy!

Nice To Haves

• Experience working with SMB clients

Responsibilities

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
• Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
• Guiding customers to quick wins that showcase the platform’s value and increase adoption
• Ensuring customers establish strong usage habits that drive retention and satisfaction
• Identifying at-risk clients early and creating proactive strategies to mitigate churn.

Benefits

• We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
• We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
• We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
• We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
• Together we will shape the future of work!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed