Senior Manager of Workforce Development

METRO NORTH REGIONAL EMPLOYMENT BOARD•Malden, MA

9d•Hybrid

About The Position

The Senior Manager of Workforce Development supports sector-based workforce initiatives and WIOA grant-funded programs serving adults, while assisting with oversight of the MassHire Metro North Career Center. Reporting to the Director of Workforce Development, the role helps coordinate programs so they respond to regional workforce needs and align with organizational priorities, policies, and grant requirements. The position translates organizational priorities into effective program operations and works across programs, partnerships, and workforce-system activities to strengthen adult career pathways in the Metro North region. The role collaborates with internal staff, community partners, employers, and training providers. It leads project management for several grant-funded initiatives, including clean-energy training, hospitality workforce training, and the New Biz Entrepreneurship program. It also supports workforce-system planning and monitoring, manages Individual Training Account activities, maintains resources on regional training and career pathways, and contributes to program reporting and administrative work. This is a hybrid position requiring regular in-person presence in the Metro North region. Requirements include regular in-office days during onboarding, two in-office days per week at the MNWB office in Malden Center, and in-person participation in partner and employer meetings, events, site visits, and other meetings as management deems necessary. The position is grant-funded and subject to the availability and continuation of grant funding.

Requirements

Ability to develop and grow partnerships with education, business, government, and nonprofit entities.
Ability to effectively present information and respond to questions from community partners, training and service providers, funders, and the public in individual or group settings.
Proficiency with Microsoft Office Suite, including PowerPoint, Word, and Excel.
Excellent organizational skills.
Ability to manage multiple projects or tasks simultaneously.
Ability to work independently and as a member of a team.
Excellent written and oral communication skills.
Ability to meet the position’s in-person requirements in the Metro North region, including two in-office days per week at the Malden Center office and additional in-person meetings, events, and site visits as required.

Responsibilities

Lead project management for assigned grants, including contracting, billing, invoicing, reporting, renewal applications, data entry, partner convenings, relationship management, and compliance with grant terms.
Oversee programming and expansion for the New Biz Entrepreneurship program, which provides business fundamentals, mentorship, and business plans through cohort models.
Work with Youth Workforce Managers to ensure WIOA Youth-New Biz programming follows WIOA requirements.
Facilitate partner meetings and provide technical assistance to partners as needed.
Collaborate with the data team to distribute, collect, and analyze program evaluation surveys.
Develop employer partnerships and maintain stakeholder relationships to support project deliverables.
Assist with development of the local plan and preparation for annual Massachusetts Department of Career Services monitoring.
Manage Individual Training Account activities, including issuing vouchers, processing training provider invoices, and maintaining progress notes in compliance with local, state, and federal policy.
Develop and maintain an accessible inventory of workforce training programs and career pathway opportunities across Greater Boston.
Develop and maintain user-friendly resources to help job seekers, career counselors, and community partners identify and navigate training opportunities.
Attend and record minutes for required virtual and in-person operational, committee, and partner meetings.
Prepare materials for required meetings, including program updates and presentations.
Track and report program performance metrics quarterly for MNWB’s five-year strategic plan.
Maintain accounts, contacts, grant opportunities, and funding-entity correspondence in MNWB’s internal Salesforce platform.
Collect and prepare newsletter content and coordinate with the Senior Manager of Communications to share it.
Assist the supervisor, team leader, or management with other assigned projects.
Maintain required in-person presence, including office days, partner and employer meetings, events, and training-program site visits or monitoring.