Senior Director of Program Operations & Workforce Development

THE HOPE PROGRAM GROUP•New York, NY

9d•$120,000 - $130,000•Onsite

About The Position

The Senior Director of Program Operations and Workforce Development is the senior operating leader of HOPE’s program department and the day-to-day counterpart to the Chief Program Officer. The role is accountable for the department’s daily performance, meeting and exceeding job placement and retention goals across general and green-sector training tracks, and standardizing operations across HOPE’s Brooklyn and Bronx sites. The Senior Director splits time between the two offices and coordinates site coverage with the Chief Program Officer. The role leads day-to-day program operations, monitors participant placement and retention outcomes, establishes consistent program standards and operating systems, maintains data integrity and reporting, and helps develop employer, training, and funder partnerships, particularly in the green economy. It also supports program staff hiring, onboarding, professional development, and performance management, and represents the Office of the Chief Program Officer in internal and external engagements. This is an on-site role across HOPE’s Brooklyn and Bronx locations and partner locations at least four days per week. The schedule includes evening and weekend hours and may change based on organizational needs. The annual salary range is $120,000–$130,000, dependent on experience.

Requirements

Ten or more years of progressive workforce development experience, including at least five years at director level or above leading multi-unit teams accountable for placement and retention outcomes.
Demonstrated success meeting or exceeding job placement and retention targets across multiple programs or sites.
Experience leading through matrixed authority and directing the day-to-day work of senior staff who formally report elsewhere, with a track record of driving change across teams.
Demonstrated experience writing and implementing standard operating procedures or operating manuals for a non-technical audience; a writing sample will be requested.
Hands-on Salesforce experience, including reports, data quality management, and de-duplication.
Advanced Excel and Google Sheets skills for building durable trackers and dashboards.
Strong facilitation skills, including leading working sessions with senior staff and reaching clear decisions.
Excellent written and oral communication skills.
Sound judgment in handling sensitive participant and personnel information.
Problem-solving ability, flexibility, adaptability, and ability to work well independently and as part of a team.
Bachelor’s degree or equivalent professional experience.
Ability to work on site across Brooklyn, Bronx, and partner locations at least four days per week, with evening and weekend hours as needed.

Nice To Haves

Experience in environmental sustainability, clean energy, green infrastructure, or building efficiency.
Deep knowledge of the New York City workforce development landscape.
An established network of employer, training, funder, and government partners, including clean energy and green infrastructure connections.

Responsibilities

Provide day-to-day direction to the Partner Engagement Manager, unit directors, and Employment and Retention Manager; run the department’s meeting rhythm and resolve cross-unit issues.
Make operational decisions within approved policy and budget, escalate changes to strategy, staffing, or funder commitments, and submit weekly status summaries to the Chief Program Officer.
Monitor job placement and retention performance weekly by unit, site, cohort, and training track; coordinate the participant pipeline from outreach through retention.
Align employment, business development, and unit staff on job orders and candidate readiness; diagnose missed targets and direct corrective action with a named owner and date.
Own HOPE’s Program Operating Guide as approving authority and establish documented standards across sites and training tracks, with an owner and review date for every protocol.
Lead the design and rollout of program and cohort calendars, job matching tools, and the partnership database; favor low-cost tools such as Google Workspace, Excel, or Salesforce and track staff adoption.
Ensure program and employer data in Salesforce and Lattice is complete, accurate, and current, and maintain the monthly program dashboard.
Contribute outcome data and documentation to funder reports, proposals, contract monitoring visits, and audits; support the Chief Program Officer with board and funder materials.
Help develop employer, training, and funder partnerships focused on the green economy, in coordination with Sustainability and Social Enterprise Initiatives and Employment and Business Services teams.
Partner with unit leads and Human Resources on hiring, onboarding, professional development, and performance management for program staff.
Represent the Office of the Chief Program Officer in cross-departmental work, partner meetings, funder site visits, and sector convenings.
Perform other related duties as assigned.