Senior Manager of Revenue Operations

IDEXX • Westbrook, MA

5d • $150,000 • Onsite

About The Position

As the Senior Manager of Revenue Operations, you are the implementer and operator of the revenue architecture model. You own the data model (Volume, Conversion, and Time metrics as defined below), the operating cadence (handoffs as commitments at every seam), the closed loops (Renewal, Risk Sharing, Advocacy, ICP Learning, Referrals, Nurturing), and the operating rhythm that makes all of it real. The Senior Manager of Revenue Operations partners with Sales, Marketing, Implementation, Customer Success, Product, Finance, and Data Engineering, helping support revenue systems for our global organization.

Requirements

• 8+ years in Revenue Operations, Sales Operations, GTM Operations, or commercial strategy roles in B2B SaaS, with at least 4 of those years operating against a full-funnel framework
• Bachelor's degree or equivalent experience in Business, Finance, Engineering, Operations, or related field
• Demonstrated experience standing up or operating a recurring-revenue commercial model end-to-end (acquisition, retention, and expansion under one architecture)
• Direct experience with Revenue Architecture frameworks or equivalent operating models
• Strong fluency with Salesforce, marketing automation (HubSpot or equivalent), and customer success platforms; experience configuring CRM architecture to reflect a defined revenue model
• Comfort building, defending, and operating against conversion math, retention math, and forecast methodology
• Demonstrated ability to operate across functions: Sales, Marketing, Implementation, Customer Success, Product, Finance
• Excellent written and verbal communication

Nice To Haves

• Familiarity with veterinary, animal health, or similar preferred

Responsibilities

• Build and maintain the data infrastructure (Salesforce, marketing automation, product telemetry, billing, customer success, support) to reliably compute and report out.
• Run a quarterly diagnostic to assess baseline vs. benchmark for every metric, identify gaps, and define operating-model interventions to close them.
• Establish and operate the six closed loops (Renewal, Risk Sharing, Advocacy, ICP Learning, Referrals, Nurturing) to drive GRR, NRR, expansion, and top-of-funnel efficiency.
• Establish operating cadence and meeting architecture (weekly, monthly, quarterly) covering pipeline, forecast, QBRs, renewals, advocacy, and ICP diagnostics.
• Own forecast methodology and revenue predictability across acquisition and post-sale (renewal and expansion), with pipeline health metrics tied to conversion rates, velocity, and stage-specific benchmarks.
• Provide leadership with a unified commercial forecast and clear diagnostics on underperforming stages or conversion rates and the interventions required to close gaps.
• Drive cross-functional execution with Sales, Marketing, Implementation, Customer Success, Expansion, Product, and Finance, aligning each function.
• Own systems and tooling integrity.
• Deliver insight and strategic input by producing a single executive view, surfacing wins and losses, identifying areas for improvement, and translating data into clear actions and operating-model improvements.

Benefits

• $150000 + base salary based on experience
• Opportunity for annual cash bonus
• Health / Dental / Vision benefits day one
• 5% matching 401k
• On-the-job training and career advancement opportunities
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree