Senior Manager of Professional Services
About The Position
Hewlett Packard Enterprise is hiring a Senior Manager of Professional Services for a role designated Remote/Teleworker, primarily working from home. The position provides direct and ongoing leadership for an organization of subordinate managers and individual contributors who design and develop engineering solutions and manage projects across multiple engineering disciplines. The role has accountability for a large multi-department area or location and advises senior management on organizational policies and long-term goals. The manager oversees multiple projects and programs, including staffing, deliverables, schedules, and costs, and ensures resources and plans align with organizational roadmaps. The role works with program managers, marketing, supply chain, technical leaders, and executives to communicate status, escalate issues, and guide strategic decisions. It also manages relationships with outsourced partners and suppliers, identifies process improvements and cost-reduction opportunities, and supports employees through hiring, performance management, coaching, and career development. The position typically manages 10 or more direct reports and reports to a Director or above. HPE describes a broad benefits offering supporting physical, financial, and emotional wellbeing, as well as programs for personal and professional development.
Requirements
- First-level university degree or equivalent experience.
- Typically 10 or more years of related work experience, including 5 or more years of people-management experience.
- Advanced leadership skills, including coaching, team building, conflict resolution, and management.
- Advanced project-management skills, including time and risk management, resource prioritization, and project structuring.
- Excellent analytical and problem-solving skills.
- Experience managing human capital across geographies to develop the workforce and achieve results.
- Advanced communication skills for varied audiences, including written, verbal, and presentation skills; mastery of English and the local language.
- Superior business acumen, technical knowledge, and industry experience in one or more engineering, technology, and product domains.
- Advanced multitasking and prioritization skills.
- Advanced relationship-management skills, including partnering and consulting.
- Strong understanding of company policies and processes.
Nice To Haves
- Advanced university degree.
Responsibilities
- Lead an organization of subordinate managers and individual contributors designing and developing engineering solutions and managing projects across multiple engineering disciplines.
- Manage headcount, deliverables, schedules, and costs across multiple ongoing projects and programs; allocate resources and ensure goals, timelines, and budgets are met in accordance with program and organizational roadmaps.
- Engage with program managers, marketing, supply chain, technical leaders, and executives to communicate program status, escalate issues, and guide strategic decision-making.
- Manage relationships with outsourced partners and suppliers, setting expectations for deliverables, product quality, schedules, and costs, and ensuring effective collaboration with outsourced resources.
- Identify opportunities for process improvement and cost reduction.
- Manage the people-care responsibilities for direct reports, including hiring, setting and monitoring annual performance plans, coaching, and career development.
- Foster organization-wide performance standards, expectations, and practices that support team-member and process development.
- Manage and control activities within a sub-region or region.
Benefits
- Comprehensive benefits supporting physical, financial, and emotional wellbeing.
- Programs supporting personal and professional development and career goals.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
