Senior Manager of Licensing Processing - Marijuana Enforcement Division

State of Colorado • Denver, CO

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About The Position

The Senior Manager of Licensing Processing manages the Marijuana Enforcement Division’s Licensing Processing team and serves as the Licensing Director’s primary advisor and designee on operational licensing-processing matters for the Regulated Marijuana program. The role directs the daily operations of multiple licensing work units and ensures licensing policies, guidelines, processes, and services comply with statutes and rules and support the Division’s regulatory and enforcement goals.

The position leads professional employees, sets performance standards and goals, develops staffing and procedures for licensing functions across offices, advises on service enhancements, and deploys resources to support the Division’s mission. It oversees occupational and initial business-license processing, monitors activity and concerns in the regulated community, and provides information to the Licensing Director. The manager also evaluates the human and operational effects of organizational, policy, and system changes and develops approaches that support employee adoption while limiting disruption and risk.

The role collects, organizes, interprets, and reports licensing and application data; uses data to forecast workload and resource needs; and monitors fee structures and new fees arising from legislation or process changes. It provides feedback on policy and legislative matters, implements new legislation and associated rulemaking, and contributes to decisions about updating policies and procedures to reflect law and regulation.

The Marijuana Enforcement Division licenses and regulates Colorado’s commercial medical and retail marijuana industries. Its mission is to promote public safety and reduce public harm through consistent administration of laws and regulations and strategic integration of process management, functional expertise, and innovative problem-solving. The Division operates in a dynamic, complex environment and emphasizes emotional intelligence, problem-solving, professionalism, collaboration, integrity, agility, and respectful communication.

Requirements

• Meet one of the following minimum qualification pathways: eight years of relevant experience, or a combination of related education and/or relevant experience equal to eight years.
• Relevant experience must be in a regulatory environment that receives and processes applications or issues professional licenses, and must include managing daily operations of multiple work units in alignment with agency mission and goals, developing and directing implementation of policies and guidelines, establishing staffing, addressing customer service matters, and directing implementation of policies, rules, and regulations.
• Be a resident of Colorado when submitting the application.
• Be legally eligible to work in the United States; the Department does not provide employment-based visa sponsorship.
• Meet the Department’s employment conditions, including tax-compliance evaluation, successful background investigation and reference check, and applicable vehicle and driver-license requirements if expected to operate a State-owned vehicle.
• Document relevant experience in detail in the official online application; part-time experience is prorated.

Nice To Haves

• Excellent organizational and communication skills, effective problem-solving, assessment and interpretation, critical thinking, creativity, integrity, and strong people skills.
• Current knowledge of business technology and IT.
• Previous or current supervisory experience.
• Experience collecting, organizing, and analyzing data.
• Experience mentoring or training others.
• Experience developing and maintaining standard operating procedures and policies.
• Experience identifying, developing, and executing process improvements.
• Experience reading, understanding, interpreting, and accurately applying statutes, regulations, rules, policies, and procedures.
• Experience managing budgets, policy considerations, customer feedback, business and market trends in support of organizational strategy and initiatives.
• Experience with risk analysis and providing feedback and direction on policy and legislative matters.
• Experience managing high-volume workloads and physical and digital records, including confidential information.
• Strong written and verbal communication, attention to detail, time management, prioritization, and deadline-management skills.
• Proficiency with Microsoft Office and Google Suite.
• A change-management-oriented approach.
• Previous experience in a licensing or regulatory environment is strongly encouraged.

Responsibilities

• Direct the daily operations of multiple licensing-related work units and oversee occupational and initial processing of business licenses.
• Ensure licensing policies, guidelines, processes, and services are implemented consistently with statutes and rules and support the Division’s regulatory and enforcement goals.
• Lead professional employees, establish performance standards and goals, and develop staffing and procedures for licensing functions across offices.
• Determine the appropriate allocation and deployment of resources and advise on service enhancements.
• Monitor trends, concerns, and activity within the regulated community and provide feedback to the Licensing Director.
• Evaluate the human and operational impacts of new systems, policies, and organizational changes, and develop strategies to support employee adoption while minimizing disruption and risk.
• Collect, retrieve, organize, and interpret licensing and application information from databases to produce internal and external reports.
• Use data to inform or forecast resource needs and workload management.
• Understand fee setting and fee structures, and monitor new fees resulting from legislation or process changes.
• Provide feedback and direction on policy and legislative matters affecting the licensing program.
• Implement new legislation and associated rulemaking, and assist in decisions about updates to policies and procedures based on laws and regulations.

Benefits

• PERA retirement benefits, including the PERA Defined Benefit Plan and PERA Defined Contribution Plan, plus 401(k) and 457 plans.
• Medical, dental, and vision insurance coverage.
• Automatic short-term and optional long-term disability coverage.
• Life and accidental death and dismemberment insurance.
• Flexible Spending Accounts.
• Family and Medical Leave Act job protection and State of Colorado Paid Family Medical Leave.
• Eleven paid holidays annually and accrued annual and sick leave.
• Discounts on services and products through the State of Colorado Work-Life Employment Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed