Manager of Processing

Splitero • San Diego, CA

3d • $120,000 - $145,000 • Hybrid

About The Position

As Manager of Processing at Splitero, you will lead a team of processors helping homeowners access equity through the company’s HEI product. You will manage the team’s performance lifecycle, including hiring, onboarding, coaching, pipeline oversight, and data-driven decisions. The role combines people development, operational management, and measurable business impact.

You will oversee team culture, employee development, projects, workload, policies and procedures, and department goals. You will partner with the Processing Team Lead on daily pipeline execution while retaining responsibility for manager-owned performance actions. You will also serve as the main escalation contact, analyze and present team data to leadership, and conduct call-listening audits to assess communication quality, condition-request clarity, and homeowner experience.

The position’s on-target earnings are $120,000–$145,000, inclusive of base salary and commissions based on team performance. Individual pay within the range depends on job-related skills, experience, and relevant education or training. The target start date is November 16 or November 30. The role is remote until January 2027, then hybrid and based in the San Diego office, with onsite work Tuesday through Thursday and the option to work remotely Monday and Friday.

Requirements

• At least 4 years of experience in loan processing.
• At least 2 years of experience managing a high-performing team.
• Ability to work in the San Diego office Tuesday through Thursday starting in January 2027.
• Proven ability to manage projects from ideation through execution.
• Ability to write effective policies and procedures.
• Ability to manage performance, resolve conflict, and provide feedback to underperforming team members.
• Ability to manage change through effective upward and downward communication.
• Demonstrated leadership skills, including constructive conversations, setting and meeting deadlines, proactively communicating departmental challenges and changes, and regularly relaying information to all levels of management.
• Ability to make data-driven decisions.
• Team-first mentality, enthusiasm for fast-paced environments, resilience in the face of change, and a positive and inclusive approach.

Responsibilities

• Manage talent acquisition, including sourcing, screening, interviewing, and presenting offers to qualified candidates.
• Oversee performance management, including coaching conversations, formal coaching plans, and performance improvement plans, coordinating with People Operations and leadership before formal action.
• Cultivate a positive team culture, plan employee engagement initiatives, and resolve conflicts affecting the work environment.
• Train and onboard new hires and provide ongoing learning and development opportunities.
• Lead team-related projects by scoping work, creating timelines and resource plans, organizing meetings, delegating tasks, collaborating cross-functionally, and communicating goals, updates, and roadblocks.
• Manage team pipeline and workload to support high performance.
• Partner with and direct the Processing Team Lead on daily pipeline execution, file reallocation, and onboarding, while maintaining the distinction between the Team Lead’s coaching responsibilities and manager-owned performance actions.
• Own the development, implementation, and revision of policies and procedures.
• Translate company-wide goals into quarterly department action items and guide department and individual contributor goals.
• Analyze data related to the team’s area, develop insights, and present them to leadership.
• Act as the primary contact for escalations and team member questions, providing quality control and teachable opportunities.
• Conduct regular call-listening audits to assess communication quality, condition-request clarity, and homeowner experience, and use findings to coach and develop processors.

Benefits

• Comprehensive healthcare plans for employees and their families, eligible from the first day.
• Flexible paid time off.
• Parental leave.
• Monthly cell and internet stipend.
• Access to any WeWork location.
• Technology resources described as a solid tech stack.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed