Manager of Processing

Splitero • San Diego, CA

2d • Hybrid

About The Position

The Manager of Processing at Splitero leads a team of processors supporting homeowners who access equity through the company’s HEI product. The role owns the team’s performance management lifecycle, including hiring, onboarding, coaching, pipeline oversight, and data-driven decision-making. The manager also directs team projects, develops policies and procedures, connects company goals to departmental and individual goals, and serves as the main point of contact for escalations and team questions.

The position is remote until January 2027. Beginning in January 2027, it is hybrid and based in Splitero’s San Diego office, with onsite work Tuesday through Thursday and remote work optional on Mondays and Fridays. The target start date is November 16 or November 30. On-target earnings are $120,000–$145,000, inclusive of base salary and commissions based on team performance; individual pay within the range depends on job-related skills, experience, and relevant education or training.

Requirements

• At least 4 years of experience in loan processing.
• At least 2 years of experience managing a high-performing team.
• Ability to work in the San Diego office Tuesday through Thursday starting in January 2027.
• Proven ability to manage projects from ideation through execution.
• Ability to write effective policies and procedures.
• Ability to manage performance, resolve conflict, and give feedback to underperforming team members.
• Ability to manage change through upward and downward communication.
• Demonstrated leadership skills, including having constructive conversations, setting and meeting deadlines, proactively communicating departmental challenges and changes, and regularly relaying information to all levels of management.
• Ability to make data-driven decisions.
• Team-first mentality and enthusiasm for fast-paced environments; resilience in the face of change and a positive, inclusive approach.

Responsibilities

• Manage talent acquisition, including sourcing, screening, interviewing, and presenting offers to qualified candidates.
• Oversee team performance management, including coaching conversations, formal coaching plans, and performance improvement plans, aligning with People Ops and leadership before formal actions.
• Cultivate a positive team culture, plan employee engagement initiatives, and resolve conflicts that interfere with the work environment.
• Train and onboard new hires and provide ongoing learning and development opportunities.
• Lead team projects by defining scope, timelines, and resource needs; organizing meetings; delegating tasks; collaborating cross-functionally; and communicating goals, updates, and roadblocks.
• Manage team pipeline and workload to support high performance.
• Partner with and direct the Processing Team Lead on daily pipeline execution, file reallocation, and onboarding, maintaining separation between the Team Lead’s coaching responsibilities and the manager’s performance actions.
• Own the development, implementation, and revision of policies and procedures.
• Translate company-wide goals into quarterly departmental action items and guide department and individual contributor goals.
• Analyze data for the team’s area, develop insights, and present findings to leadership.
• Serve as the main point of contact for escalations and team member questions, providing quality control and teachable opportunities.
• Conduct regular call-listening audits to evaluate communication quality, condition-request clarity, and homeowner experience, and use findings to coach and develop processors.

Benefits

• Comprehensive healthcare plans for employees and their families, available from the first day.
• Flexible PTO.
• Parental leave.
• Access to any WeWork location.
• Monthly cell and internet stipend.
• Company-provided technology resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed