Licensing Specialist - Auto Industry Division

State of Colorado • Denver, CO

8d • Onsite

About The Position

The Licensing Specialist supports the Colorado Department of Revenue’s Auto Industry Division, which regulates Colorado’s motor vehicle and powersports industries through education, compliance, and enforcement. The Division aims to protect consumers, treat applicants and licensees fairly, and foster an honest and healthy industry. This position is based in Golden, Colorado, and supports licensing, administrative, fingerprinting, and payment-processing functions. The role processes applications and permits, assists with investigations and applicant suitability reviews, provides customer service, and helps ensure accurate records and deposits.

Requirements

• Three years of relevant general clerical experience in an administrative or office-support role, or a combination of related education in business or a similar discipline and relevant clerical experience equivalent to three years.
• Ability to successfully pass a background investigation.
• Willingness and ability to occasionally lift up to 20 pounds.
• Legal eligibility to work in the United States.
• Compliance with Colorado individual income tax filing and payment obligations, subject to a pre-employment tax-record evaluation.
• Final candidates must successfully complete a background investigation and reference check before appointment.

Nice To Haves

• Knowledge and experience processing license applications and renewals in a regulatory environment.
• Experience with the Mylo Licensing system and GenTax system.
• Strong understanding of Colorado Motor Vehicle and Powersports Codes and Rules.
• Exceptional interpersonal and customer-service skills.
• Excellent written and communication skills.
• Strong multitasking ability and attention to detail.
• Ability to work independently and accept supervision.
• Demonstrated ability to organize and track workload.
• Proficiency with position-related office technologies, especially Microsoft Word and Excel.

Responsibilities

• Accept, review, and process automobile and powersports license applications for manufacturers, distributors, manufacturer representatives, business disposers, dealers, wholesalers, auctions, salespeople, and buyers’ agents.
• Accept, review, and process applications for off-premise event permits and plate authorizations.
• Accept and process application and licensing fees and funds; ensure accurate data entry; assist with preparing daily deposits.
• Follow up on application deficiencies through written requests and make licensing decisions according to applicable rules, regulations, and procedures.
• Provide recommendations regarding the suitability of license applicants.
• Train and guide new division licensing staff in application processing procedures.
• Process changes of ownership, premises modifications, trade-name changes, and location changes after investigations are complete.
• Create, issue, duplicate, and mail licenses, including licenses reflecting approved trade-name changes.
• Respond to licensing inquiries from the public, licensees, applicants, division staff, and others by phone, email, written correspondence, and in person.
• Check and return voicemail, route complaints and inquiries to the appropriate section or Licensing Manager, and serve as a possible first point of contact for the Division.
• Perform front-counter duties, including checking in applicants, receipting funds, answering a multi-line phone system, and responding to questions.
• Track and follow up on correspondence with licensees; direct stakeholders to the Division website and advise them where to send questions.
• Electronically fingerprint licensing applicants, applicants whose suitability is established by the Division, and prospective or current Division employees as required.
• Ensure fingerprints meet Colorado Bureau of Investigation and Federal Bureau of Investigation classification standards.
• Reconcile cash, check, credit card, and money order receipts from cash drawers with the computerized cash-processing system and prepare daily deposits under applicable policies and procedures.
• Perform mail duties and track and order office supplies.

Benefits

• PERA retirement benefits, including the PERA Defined Benefit Plan and PERA Defined Contribution Plan, plus 401(k) and 457 plans.
• Medical, dental, and vision insurance coverage.
• Automatic short-term and optional long-term disability coverage.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSAs).
• Family Medical Leave Act job protection and State of Colorado Paid Family Medical Leave.
• 11 paid holidays annually and accrued annual and sick leave.
• Discounts on services and products through the State of Colorado’s Work-Life Employment Discount Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed