SENIOR MANAGER, NORTH AMERICA CONSUMER AFFAIRS

McCormick & Company

5d • Hybrid

About The Position

The Sr. Manager, North America Consumer Affairs Manager leads a team responsible for delivering exceptional consumer experiences through responsive, empathetic, and insight-driven engagement. This role ensures that every consumer interaction—via phone, email, social media, or digital channels—reinforces brand trust, loyalty, and advocacy. This position also works closely with and provides consumer insight and trends to Quality, Marketing, Public Relations, Corporate Communications, Legal and R&D.

Requirements

• Bachelor’s degree in business, communications, or related field.
• 5+ years of experience in Consumer Affairs, Customer Experience, or related discipline.
• Proven leadership and team development skills.
• Strong analytical, communication, and problem-solving abilities.
• Demonstrated ability to manage complex issues with diplomacy and professionalism.

Nice To Haves

• Experience in CPG or food manufacturing is preferred.
• Knowledge of culinary/cooking techniques.

Responsibilities

• Provide management for the internal North American Consumer Affairs team.
• Oversee case management systems to ensure data accuracy, consistency, and compliance with data privacy regulations.
• Review and monitor responses to ensure all consumer interactions are handled with professionalism and sound judgment.
• Lead the Consumer Affairs team in investigating and resolving complex consumer issues by identifying root causes and recommending or implementing solutions that optimize consumer satisfaction.
• Provide insights through analyzing and interpreting consumer feedback.
• Work cross-functionally with Quality, Marketing, Public Relations, Corporate, Legal and R&D to address consumer feedback, identify emerging trends, and drive continuous improvement in product quality and brand reputation.
• Partner with QA management to identify and investigate critical issues reported by consumers that could impact the business such as product success, sales, company reputation, liability.
• Partner with IT and Digital teams to enhance consumer experience through all communication channels.
• Participate in the negotiation and selection of 3rd party vendors to enhance Consumer Affairs effectiveness.
• Manage relationships with these vendors to ensure that they are providing us with the technological and service levels that we need.

Benefits

• Competitive compensation
• Career growth opportunities
• Flexibility and Support for Diverse Life Stages and Choices
• Wellbeing programs including Physical, Mental and Financial wellness
• Tuition assistance
• Comprehensive health plans covering medical, vision, dental, life and disability benefits
• Family-friendly benefits such as paid parental leave, fertility benefits, Employee Assistance Program, and caregiver support
• Retirement and investment programs including 401(k) and profit-sharing plans

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level