Consumer Affairs Manager I
About The Position
Purpose: this position exists to resolve product related disputes and authorize settlements as the last internal step before litigation or arbitration. Essential Functions: Provide case management for all product matters representing Jayco’s interests in arbitration, mediation or dispute resolution. Investigate consumer complaints; negotiating resolutions/settlements. Additional Functions: Prepare chronologies of significant events, repair history and fact analysis. Work with corporate legal counsel providing accurate education, information and strategies for our specific issues in order for counsel to provide best defense in legal matters. Respond to and coordinate responses to interrogatories, production of documents, product and case research and supplier support. Participating in or coordinating others’ participation in depositions. Communicating risk assessments to management via Unit Settlement Summaries. Monitor all property damage, injury and death claims relating to Jayco product. Manage legal releases, title securement, title branding, vehicle resale and disclosure notices, damage disclosures and final costs. Responds to attorney general letters, BBB complaints, magazine letters and attorney demand letters made on behalf of retail owners. Communicates legal information to appropriate personnel within the company. Reviews and communicates with Customer Service, dealer, and supplier personnel on potential hot or legal issues and lemon laws. Reviews company brochures, owner’s manuals, policy and procedure manuals, etc. suggesting improvements for legal compliance. Identifies potential legal or safety issues as identified by dealers and consumers; communicates and/or makes recommendations on improvement or resolution. Responsible for making settlement decisions independently within their authorization limits. Establishes pre-legal reserves.
Requirements
- Minimum 3 years prior related experience and knowledge equivalent to a bachelor’s degree is required.
- Excellent record retention skills are required.
- Strong communication skills are required.
- Proficient in MicroSoft Office software.
- Must be able to influence others at all levels both inside and outside of the company.
- Strong organizational skills with the ability to prioritize multiple projects efficiently while maintaining a positive attitude.
Nice To Haves
- General knowledge of federal and state product liability laws and lemon laws.
- Significant general product knowledge and familiarity with RV codes and standards.
- General knowledge of legal terms and warranty language.
- Strong customer service or manufacturing background preferred.
Responsibilities
- Provide case management for all product matters representing Jayco’s interests in arbitration, mediation or dispute resolution.
- Investigate consumer complaints; negotiating resolutions/settlements.
- Prepare chronologies of significant events, repair history and fact analysis.
- Work with corporate legal counsel providing accurate education, information and strategies for our specific issues in order for counsel to provide best defense in legal matters.
- Respond to and coordinate responses to interrogatories, production of documents, product and case research and supplier support.
- Participating in or coordinating others’ participation in depositions.
- Communicating risk assessments to management via Unit Settlement Summaries.
- Monitor all property damage, injury and death claims relating to Jayco product.
- Manage legal releases, title securement, title branding, vehicle resale and disclosure notices, damage disclosures and final costs.
- Responds to attorney general letters, BBB complaints, magazine letters and attorney demand letters made on behalf of retail owners.
- Communicates legal information to appropriate personnel within the company.
- Reviews and communicates with Customer Service, dealer, and supplier personnel on potential hot or legal issues and lemon laws.
- Reviews company brochures, owner’s manuals, policy and procedure manuals, etc. suggesting improvements for legal compliance.
- Identifies potential legal or safety issues as identified by dealers and consumers; communicates and/or makes recommendations on improvement or resolution.
- Responsible for making settlement decisions independently within their authorization limits.
- Establishes pre-legal reserves.
Benefits
- (2) Medical Insurance plan options, HSAs, and FSAs
- Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)
- Dental Insurance
- Vision insurance
- Disability and Life Insurance
- 401k plan with an annual discretionary match
- Wellness Benefits
- On-site Fitness Center access (IN only)
- Health Clinic for employee use (IN only)
- Employee Assistance Program (EAP) Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
