Consumer Lender I

Glacier Bancorp, Inc.•Evanston, WY

12h

About The Position

The Comsumer Lender I is a customer-facing retail banking role responsible for supporting consumer banking relationships through deposit account services and non-dwelling consumer lending activities. This position serves as a primary point of contact for assigned customers, guiding them through account opening, consumer loan processing, closing, and ongoing servicing. The Consumer Lender I focuses on developing foundational lending, sales, and relationship management skills while delivering a consultative, client-focused banking experience in compliance with bank policies and regulatory requirements.

Requirements

High school diploma or equivalent required.
Associate’s degree in accounting, finance, economics, or business-related field is strongly preferred.
One or more years of recent customer service experience and consumer lending experience is requires.
An equivalent combination of education, training, and experience may be considered.
Self-motivated, detail-oriented, and passionate about customer service.
Excellent organizational and time management skills; ability to prioritize multiple tasks and perform under pressure.
Strong problem-solving abilities, adaptability, and flexibility in day-to-day activities.
Effective verbal and written communication skills; ability to follow complex instructions and maintain confidentiality.
Proficient in basic computer applications and standard office equipment.
Ability to work independently and collaboratively while maintaining professionalism.
The role demands the ability to handle multiple priorities calmly and professionally, exercise discretion, and maintain composure under deadlines and fast-paced conditions.
A significant level of trust, credibility and diplomacy is required. Courtesy, tact, and diplomacy are essential elements of the job. Work involves personal contact with others inside and/or outside the organization, generally regarding routine matters for purposes of giving and obtaining information, as well as advising or referring, which commonly require shorter discussions.

Nice To Haves

Associate’s degree in accounting, finance, economics, or business-related field is strongly preferred.

Responsibilities

Serve as a primary relationship contact for deposit customers through consultative conversations that identify financial needs and recommend appropriate banking solutions
Open, maintain, and service consumer deposit accounts, ensuring accurate documentation, disclosures, and regulatory compliance
Process routine account maintenance requests and resolve customer inquiries through completion
Identify opportunities for deposit growth, referrals, and relationship deepening
Educate customers on available banking products, services, and digital tools to enhance engagement
Serve as relationship contact for non-dwelling consumer loans, identifying borrowing needs and accepting loan applications and supporting documentation
Coordinate the consumer loan process, including communicating credit decisions and preparing compliant loan documentation for closing and booking
Complete collateral and lien perfection activities in accordance with internal controls and timelines
Manage an assigned consumer loan portfolio by monitoring documentation, servicing needs, and loan performance
Support collection and problem loan efforts through customer communication and follow-up
Deliver a consistent, professional, and client-first customer experience
Maintain awareness of fraud risks, suspicious activity, and operational concerns and escalate as appropriate
Operate within established risk management, compliance, and control expectations
Collaborate with branch staff, lending, and operations partners
Participate in required training, meetings, and professional development activities
Maintain a positive attitude and display courteous, respectful behavior toward customers and coworkers; represent the bank professionally through appearance, punctuality, confidentiality, and adaptability.
Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
Adhere to First Bank of Wyoming Company Core Values.
Adhere to all applicable banking regulations, applicable laws, company policies, management directives, security, and operational procedures.
Responsible for the timely completion of all required Compliance and Security training assigned by GBCI and First Bank of Wyoming within the designated timeframes. It is the individual’s responsibility to fully understand the content presented in each training module. If clarification is needed, the learner must proactively reach out to their supervisor to request further explanation or additional training as necessary.
Responsible for adherence to Bank Security Policy and for reporting security risks to management.
Keep management appropriately informed of area activities and of any significant problems.
Support the bank’s mission by participating in Community Service and Bank-sponsored activities, while consistently representing the bank in a professional manner.
Represent First Bank of Wyoming in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs.
Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
Maintain physical presence in the workplace and full alertness during working hours to ensure effective customer service and overall job performance.
Attend and actively participate in required meetings.
Provide exceptional internal and external customer service by interacting calmly and professionally with individuals from diverse backgrounds at various levels within and outside of the organization.
Maintain a clean, organized, and customer-friendly work area; safeguard confidential information and adhere to professional appearance standards.
Additional duties as requested or assigned.