Consumer Affairs Specialist

Sentry Insurance•Stevens Point, WI

21h•Hybrid

About The Position

This position serves as Sentry's primary point of contact for Department of Insurance consumer complaints and acts as an internal resource for formal complaints generated through various channels. The role is based in Sentry's Stevens Point, WI – Home Office location, operating under a hybrid work model. Sentry is recognized as one of America’s Best Midsize Employers by Forbes, boasts a strong financial standing as a mutual insurance company rated A+ by A.M. Best, and has a history of success dating back to 1904. The company emphasizes a rewarding and challenging work environment with opportunities for professional development and growth.

Requirements

Bachelor’s degree or equivalent experience
3+ years of related work experience
Demonstrated ability to effectively interact with associates on various levels across an organization including executives
Extremely proficient writing in oral communication skills
Ability to analyze and interpret complex and detailed documents such as contracts, medical reports, police reports and state insurance regulations
Ability to analyze, review, exercise judgment and make sound decisions
Demonstrated time management and prioritization skills

Nice To Haves

Experience in Claims, Underwriting or Regulatory Compliance strongly preferred
Knowledge of insurance policies, coverages, claim payment procedures, underwriting guidelines and state regulatory requirements strongly preferred

Responsibilities

Lead, coordinate, and support all aspects of the complaint processes.
Deescalate consumer complaints using Sentry's complaint system.
Evaluate the complaint to determine its nature, impacted business units, and required documentation to establish and support a position.
Secure necessary documentation from the related business area, ensuring sensitive and/or protected information is redacted appropriately.
Respond to questions from internal and external contacts.
Draft and submit timely and accurate company responses to state insurance departments as required.
Partner with Legal and Compliance departments as needed to ensure an accurate interpretation of laws are being cited when responding to complaints.
Develop and maintain positive and productive relationships with insurance regulators and internal business stakeholders.
Maintain a high degree of confidentiality, professionalism, and customer service.

Benefits

Flexibility through a scheduled Hybrid work model (Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office).
In-office workspace and materials for your home office.
Laptop provided prior to start.
Equipment for your home office provided by Sentry.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
Continue your education and career development through Sentry University (SentryU).
Tuition Reimbursement program.
Generous Paid-Time Off plan for you to enjoy time out of the office.
Volunteer-Time off.
Group Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Parental leave.
Health and Wellness benefits to encourage a healthy lifestyle.
Well-being and Employee Assistance programs.
Sentry Foundation gift matching program to encourage charitable giving.