Senior Manager, New Verticals - Search S&O
About The Position
The New Verticals team at DoorDash is focused on building and scaling new categories for customers, leveraging the DoorDash platform. This includes over 100,000 grocery, convenience, alcohol, retail, and DashMart businesses. The Shopping Experience team specifically supports the New Verticals platform, aiming to make the end-to-end customer experience faster, easier, and more delightful. This role will lead the Search team across these New Verticals, defining, executing, and optimizing product initiatives to ensure customers can find what they need quickly and confidently. The position involves close collaboration with product, engineering, and data science teams to launch impactful customer experiences. The role requires deep dives into data to understand consumer behavior, measure impact, and identify opportunities for improving search relevance and conversion. The position reports to a Director on the New Verticals Strategy & Operations team and includes managing a small team. The company operates on a hybrid model, with occasional in-person gatherings.
Requirements
- 8-12+ years of experience.
- Experience in high-performance cultures (tech, operations, strategy, consulting, banking, or related fields).
- 2+ years of experience managing high-performing teams.
- Ability to solve problems from first principles and resist "this is how it's always been done" thinking.
- AI native: ability to root cause problems with a systems-first approach and identify how to automate repeatable tasks using AI tools (e.g., Claude, Cursor, Gemini, Copilot).
- Comfort operating at both high-level strategic thinking and detailed operational execution.
- Customer-focused: ability to identify consumer pain points, lead with the consumer in mind, and build strategies to enhance consumer experience.
- Analytical: comfortable pulling data in SQL or modeling in Excel to support product use cases and troubleshoot issues.
- Eagerness to understand technical concepts (ML models, engineering architecture) and collaborate seamlessly with technical teams.
- Unafraid of ambiguity; thrives in ambiguous, startup environments with rapid change and learning.
- Ownership mentality: always looking for opportunities to better work product and own outcomes.
- Completed BS/BA Degree, ideally in business or engineering.
Nice To Haves
- MBA is a plus.
Responsibilities
- Define, execute, and optimize product initiatives for the Search team across New Verticals (Grocery, Convenience, Alcohol, and Retail).
- Ensure customers can quickly and confidently find what they're looking for.
- Work closely with product, engineering, and data science to launch experiences that improve the customer shopping experience.
- Dive deep into data to understand consumer behavior, measure impact, and identify opportunities to improve search relevance and conversion.
- Build and scale new categories for customers, contributing to DoorDash's New Verticals business.
- Develop high-level strategy and handle nitty-gritty operational details.
- Develop the optimal strategy for best serving customers from first principles.
- Transform strategies into operational experiments that create measurable and actionable outcomes.
- Assess the operational and financial impacts of decisions and iterate based on data.
- Lead and collaborate with a cross-functional team, including Product, Engineering, Data Science, and Design.
Benefits
- 401(k) plan with employer matching
- 16 weeks of paid parental leave
- Wellness benefits
- Commuter benefits match
- Paid time off
- Paid sick leave
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Disability insurance
- Basic life insurance
- Family-forming assistance
- Mental health program
- Equity grants
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What This Job Offers
Job Type
Full-time
Career Level
Senior
