Senior Manager, New Verticals - Search S&O

DoorDash•San Francisco, NY

8d•$170,000 - $250,000•Hybrid

About The Position

New Verticals is a lean team in growth mode at DoorDash that is building and scaling new categories for our customers, leveraging the DoorDash platform. New Verticals includes over 100K grocery, convenience, alcohol, retail and DashMart businesses. The Shopping Experience team supports our New Verticals platform, with a focus on making the end-to-end DoorDash customer experience faster, easier and more delightful than shopping in store. Search is critical to delivering a seamless customer experience. We’re looking for someone to join and lead our Search team across New Verticals (Grocery, Convenience, Alcohol, and Retail). You will be responsible for defining, executing and optimizing product initiatives aimed at ensuring customers can quickly and confidently find what they’re looking for. You will work closely with product, engineering, and data science to launch experiences that make shopping 10x better for our customers. You’ll dive deep into data to understand consumer behavior, measure impact, and identify opportunities to improve search relevance and conversion across the app. You’ll report into a Director on our New Verticals Strategy & Operations team and manage a small team. We operate in a hybrid model so we spend a few days a quarter in person together, but all our offices are open should you choose to go in more regularly!

Requirements

8-12+ years of experience.
Succeeded in high-performance cultures (tech, operations, strategy, consulting, banking, or related experience).
2+ years of experience managing high-performing teams.
Solve problems from first principles.
Resist "this is how it’s always been done" thinking.
Root cause problems with a systems first approach and can identify how to automate repeatable tasks using AI tools like Claude, Cursor, Gemini or Copilot.
Comfortable operating at 10,000 feet and 1 foot.
Willingness to get in the weeds and operate at the lowest level of detail, while also thinking long-term and inspiring a team.
Customer focused: able to identify consumer pain points, lead with the consumer front of mind and build a strategy to enhance our consumer experience.
Analytical: comfortable pulling own data in SQL or modeling in Excel.
Able to support product use cases and troubleshoot issues.
Eager to understand how things work under the hood, from ML models to engineering architecture.
Able to collaborate seamlessly with technical teams to translate complex concepts into clear business strategies and customer outcomes.
Unafraid of ambiguity; rapid change and learning is exciting.
Thrive in ambiguous, startup environments.
An owner: always looking for opportunities to better work product and own the outcome.
Completed BS/BA Degree, ideally a business or engineering focused concentration.

Nice To Haves

An MBA is a plus!

Responsibilities

Define, execute, and optimize product initiatives for the Search team across New Verticals.
Ensure customers can quickly and confidently find what they’re looking for.
Work closely with product, engineering, and data science to launch experiences that improve the customer shopping experience.
Dive deep into data to understand consumer behavior, measure impact, and identify opportunities to improve search relevance and conversion.
Manage a small team.
Develop the optimal strategy for best serving customers from first principles.
Transform strategies into operational experiments that create measurable and actionable outcomes.
Assess the operational and financial impacts of decisions and iterate based on data.
Collaborate with a cross-functional team, including Product, Engineering, Data Science, and Design.