Senior Manager, New Products & Experience

BMO•Toronto, ON

9d•Onsite

About The Position

The Senior Manager, New Products & Experience reports to the Director, Chequing & Savings within Canadian Personal Banking and is responsible for creating and evolving customer-centric product and experience solutions across chequing and savings. This role focuses on staying ahead of evolving customer expectations and market dynamics, and on creating innovative product and experience solutions that help differentiate BMO and position the bank ahead of competitors. Operating at the intersection of customer insight, competitive disruption, and emerging capabilities such as open banking and data-enabled experiences, the Senior Manager leads the creation of new ways for customers to make real financial progress. At BMO, the company is driven by a shared Purpose: Boldly Grow the Good in business and life, aiming to create lasting, positive change for customers, communities, and people. As the 8th largest bank in North America by assets, BMO provides personal and commercial banking, wealth management, and investment services to more than 12 million customers. BMO is committed to an inclusive, equitable, and accessible workplace, supporting employees with tools, resources, training, coaching, manager support, and network-building opportunities.

Requirements

7+ years of experience in product development, experience design, innovation, or strategy.
Proven success creating customer-facing products or integrated experiences, ideally within financial services or digital consumer platforms.
Strong understanding of deposits, everyday banking, payments, or funding-adjacent solutions.
Demonstrated ability to influence senior stakeholders and lead through complexity.

Nice To Haves

Exposure to open banking, data-enabled experiences, APIs, or ecosystem-based models is an asset.

Responsibilities

Create differentiated, end-to-end product and experience solutions across chequing and savings.
Design experiences that connect products, digital journeys, data, and insights into cohesive customer outcomes, rather than standalone features.
Champion simplicity, transparency, and customer value in all product and experience design.
Lead market and competitive research, including fintech trends, open banking developments, regulatory shifts, and emerging funding models.
Sponsor and guide customer research, experimentation, and data analysis to uncover unmet needs and opportunities.
Translate insights into clear opportunity statements and actionable product and experience concepts.
Lead cross-functional teams to move ideas from concept through testing, pilot, and scaled launch.
Partner closely with Technology, Digital, Risk, Legal & Compliance, Finance, Marketing, and Operations to enable innovation in a highly regulated environment.
Drive structured experimentation and continuous learning while effectively managing risk and controls.
Coach and develop managers and project teams.
Act as a subject-matter leader in product and experience creation, influencing stakeholders beyond direct reporting lines.
Accountable for customer and business outcomes, including product adoption, engagement, balances, revenue, and NPS.
Ensure all initiatives comply with BMO’s governance, regulatory, and risk standards.