Senior Manager, Network Infrastructure & Services

LBCT•Long Beach, CA

1d•Onsite

About The Position

The Senior Manager, Network Infrastructure & Services leads the strategy, architecture, security, availability, and lifecycle management of network and connectivity services that support LBCT’s critical business and terminal operations. The role oversees enterprise networking, telecommunications, wireless infrastructure, operational technology connectivity, carrier services, network security platforms, and managed service providers, including the terminal’s Cisco networking environment and Fortinet and Palo Alto security platforms. The Senior Manager develops technology roadmaps and engineering standards, manages vendor relationships, and advances continuous improvement through automation, analytics, and emerging technologies. The role partners with Cyber Security, Systems Administration, Operations, and business stakeholders to provide secure, resilient, highly available network services capable of supporting 24x7 marine terminal operations. It also contributes to the terminal’s IT strategy and promotes a safe, secure, and operationally effective working environment. The position is based in Long Beach, California. Work takes place inside and outside at LBCT sites, marine terminal locations, temporary offices, and classrooms, and assignments may involve travel to other terminal sites or offices. The employee must apply for and successfully obtain a Transportation Worker’s Identification Credential (TWIC).

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field.
Seven or more years of progressive experience in network engineering, telecommunications, or infrastructure operations.
Five or more years of leadership experience managing technical teams or critical infrastructure services.
Advanced experience with Cisco networking technologies.
Strong managerial, supervisory, and decision-making skills.
Excellent interpersonal, communication, teamwork, public speaking, and presentation skills; ability to present and defend a point of view.
Ability to interact with people throughout the corporation, remain calm and professional in confrontational situations, and collaborate constructively with staff and other groups.
Ability to relate information from multiple sources and turn theoretical information into practical applications.
Professional, positive, action- and results-oriented approach to problem solving and backlog reduction.
Good judgment and discretion when handling confidential materials and matters.
Strong organizational and analytical skills; ability to manage recurring deadlines, adapt to changing priorities, handle multiple demands, and prioritize workloads.
Excellent attention to detail and accuracy, and ability to establish and maintain positive, cooperative, and productive working relationships.
Advanced understanding of Microsoft Server, SQL, Office Suite, Azure, Active Directory, and DNS.
Advanced understanding of VMware and Dell EMC storage solutions.
Experience with vulnerability scanning solutions.
Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks.
In-depth knowledge of routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, wireless networking, firewalls, VPN technologies, network segmentation, DNS/DHCP, network monitoring, and high-availability architecture.
Knowledge of network automation using APIs, scripting, orchestration platforms, or infrastructure as code.
Ability to stay informed about emerging technologies and trends and make recommendations for future IT investments.
Ability to work any days or hours, including weekends and holidays.
Ability to walk and stand for extended periods, use a computer and keyboard, and sit and work at a desk or computer for extended periods.
Ability to lift 30–50 pounds with or without assistance and drive a company-owned pickup truck.
Ability to apply for and successfully obtain a TWIC.

Nice To Haves

Significant experience with enterprise firewall and security technologies; Palo Alto and/or Fortinet preferred.
Experience in a marine container terminal or similar industrial environment.
Knowledge of marine terminal technology, including Terminal Operating Systems, gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems; NAVIS experience is a plus.
Experience working in a unionized environment.

Responsibilities

Maintain a safe and secure working environment while promoting IT operational excellence.
Develop and maintain the terminal’s network architecture, standards, technology roadmap, and lifecycle strategy.
Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity.
Design networks for extremely high availability and rapid recovery from infrastructure failures.
Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure.
Develop network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones.
Establish standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services.
Evaluate emerging technologies and determine their applicability to terminal operations.
Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services.
Participate in operational change management to minimize disruption to terminal activities.
Provide technical leadership and governance for the terminal’s Cisco environment, including configuration, architecture, lifecycle, and resilience standards.
Lead network-security architecture and operations using applicable technologies, including Fortinet and Palo Alto Networks.
Maintain compliance with industry regulations and standards, including those specific to maritime and port operations.
Partner with the cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure.
Assist the cybersecurity team with regular security audits and vulnerability assessments.
Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors.
Maintain records of vendor issues, decisions, commitments, and outstanding actions.
Enforce and monitor contractual service level agreements with IT vendors and assigned independent contractors.
Foster accountability, technical excellence, continuous improvement, and customer service.
Contribute with other IT management to developing and implementing the terminal’s IT strategy.
Perform other related duties as assigned.