Senior Manager, Network Infrastructure & Services

LBCT LLC•Long Beach, CA

2h•$130,000 - $150,000•Onsite

About The Position

The Senior Manager, Network Infrastructure & Services is responsible for the strategy, architecture, security, availability, and lifecycle management of network and connectivity services supporting LBCT's business and terminal operations. The role leads enterprise networking, telecommunications, wireless infrastructure, operational technology connectivity, carrier services, network security platforms, and managed service provider governance. The Senior Manager oversees Cisco networking, Fortinet and Palo Alto security platforms, enterprise wireless infrastructure, network segmentation, carrier services, and managed service providers. The role ensures highly available, secure, and resilient network services for 24x7 marine terminal operations. It develops technology roadmaps and engineering standards, manages vendor relationships, and drives continuous improvement through automation, analytics, and emerging technologies. The position collaborates with Cyber Security, Systems Administration, Operations, and business stakeholders to meet operational and strategic requirements. The position is based at LBCT sites in Long Beach, California, with work performed both indoors and outdoors, including at other marine terminal locations, temporary offices, and classrooms. Assignments may require travel to other terminal sites or offices. The employee must apply for and successfully obtain a Transportation Worker’s Identification Credential (TWIC).

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
Seven or more years of progressive experience in network engineering, telecommunications, or infrastructure operations.
Five or more years of leadership experience managing technical teams or critical infrastructure services.
Advanced experience with Cisco networking technologies.
In-depth knowledge of routing and switching, TCP/IP, BGP and OSPF, VLANs and VRFs, wireless networking, firewalls, VPN technologies, network segmentation, DNS/DHCP, network monitoring, and high-availability architecture.
Advanced understanding and familiarity with Microsoft Server, SQL, Office Suite, Azure, Active Directory, and DNS.
Advanced understanding of and familiarity with VMware and Dell EMC storage solutions.
Experience with vulnerability scanning solutions.
Familiarity with the NIST Cybersecurity Framework, CIS Controls, and relevant cybersecurity frameworks.
Experience with network automation using APIs, scripting, orchestration platforms, or infrastructure as code.
Strong managerial, supervisory, and decision-making skills.
Excellent interpersonal, communication, teamwork, public speaking, and presentation skills; ability to present and defend a point of view and collaborate across groups.
Ability to remain calm and professional during confrontational situations.
Ability to synthesize information from multiple sources and turn theoretical information into practical applications.
Professional, positive, results-oriented approach to problem solving and backlog reduction.
Good judgment and discretion in handling confidential materials and matters.
Strong organizational and analytical skills, attention to detail, and ability to manage deadlines, changing priorities, and multiple demands.
Ability to establish and maintain positive, cooperative, and productive working relationships.
Ability to stay informed about emerging technologies and trends and make recommendations for future IT investments.
Ability to work any days or hours, including weekends and holidays.
Ability to walk and stand for extended periods, use a computer and keyboard, and sit and work at a desk or computer for extended periods.
Ability to lift 30–50 pounds with or without assistance and drive a company-owned pickup truck.
Ability to apply for and successfully obtain a TWIC.

Nice To Haves

Significant experience with enterprise firewall and security technologies; Palo Alto and/or Fortinet preferred.
Experience in a marine container terminal or similar industrial environment.
Knowledge of marine terminal technology, including Terminal Operating Systems, gate systems, OCR, RFID, GPS/location technologies, and truck appointment systems; NAVIS experience is a plus.
Experience working in a unionized environment.

Responsibilities

Maintain a safe and secure working environment while promoting IT operational excellence.
Develop and maintain the terminal's network architecture, standards, technology roadmap, and lifecycle strategy.
Architect highly available LAN, WAN, wireless, Internet, data center, cloud, and remote-access connectivity, including networks designed for rapid recovery from infrastructure failures.
Establish architecture and engineering standards for enterprise and outdoor wireless infrastructure.
Establish network segmentation and security architectures separating corporate IT, OT, vendors, Internet-facing systems, and other security zones.
Develop standards for switching, routing, firewalls, wireless, IP addressing, DNS/DHCP, network access control, and connectivity services.
Evaluate emerging technologies and determine their applicability to terminal operations.
Ensure infrastructure capacity supports growth in automation, IoT/OT devices, video, telemetry, mobile equipment, and cloud services.
Participate in operational change management to minimize disruption to terminal activities.
Provide technical leadership and governance for the terminal's Cisco environment.
Maintain configuration, architecture, lifecycle, and resilience standards across the network environment.
Lead network-security architecture and operations using technologies including Fortinet and Palo Alto Networks, as applicable.
Maintain compliance with industry regulations and standards, including those specific to maritime and port operations.
Partner with the cybersecurity team to implement Zero Trust principles and strengthen protection of critical IT and operational infrastructure.
Assist the cyber team with regular security audits and vulnerability assessments.
Own the performance and governance of network-related managed service providers, telecommunications carriers, contractors, and technology vendors.
Maintain appropriate records of vendor issues, decisions, commitments, and outstanding actions.
Enforce and monitor contractual service level agreements with IT vendors and assigned independent contractors.
Foster accountability, technical excellence, continuous improvement, and customer service.
Contribute with other IT management to developing and implementing the terminal's IT strategy.
Perform other related duties as assigned.