Senior Manager, MN Clinical Operations - General Surgery, Plastics & Peds Surgery

Cedars-Sinai Medical Center•Los Angeles, CA

About The Position

The Senior Manager, MN Clinical Operations plans, organizes, and manages assigned areas, working closely with leadership and physician management to develop and operate centralized infrastructure for a specialty, regional program, or department. The role coordinates strategic planning, program and policy development across multiple sites, and successful implementation and monitoring. It ensures department operations support patients, physicians, and staff, and implements process-improvement initiatives. The position manages administrative and clinical services for one or more physician office sites; oversees operational projects, compliance, budgets, business plans, patient-care workflows, quality-control programs, information systems, and system improvements. It supervises administrative, clinical, technician, and health information staff, and provides direct administrative supervision of physician extenders in conjunction with executive and medical leadership. The Senior Manager works with relevant departments and leaders to support staff development, effective coordination of services, and the organizational culture.

Requirements

High school diploma or GED required.
Eight years of experience in healthcare management or a related field required.

Nice To Haves

Bachelor's degree in Nursing, Business, or Healthcare Administration preferred.
Three years of experience in business planning, performance improvement, data analytics, and healthcare operations preferred.

Responsibilities

Manage administrative and clinical services for one or more physician office sites.
Plan, coordinate, implement, and monitor operational projects and initiatives consistent with the strategic mission.
Ensure compliance with state and federal laws, professional and regulatory agency standards, and licensure requirements.
Maintain staff compliance with health system and Foundation policies, procedures, and protocols.
Support staff and physicians in understanding Foundation business requirements and fiscal structures, including patient assignment, risk and specialty network structures, and utilization management.
Assume fiscal responsibility for areas of oversight, including budget preparation, expense control, and revenue enhancement.
Develop business and operations plans for assigned areas, programs, and services in collaboration with the Director.
Establish effective patient-care processes and workflows in collaboration with other leaders.
Develop and support policies and procedures that promote quality and timely patient-care services.
Maintain quality-control programs and partner with risk, quality, safety, and clinical operations leadership to monitor and improve clinical services.
Support staff and physicians in using key information systems and technologies.
Serve as practice liaison for resolving system-related issues, identifying improvement opportunities, and implementing system and workflow enhancements.
Supervise administrative, clinical, technician, and health information staff in areas of oversight.
Provide direct administrative supervision of physician extenders in conjunction with executive and medical leadership.
Assess qualifications and hire candidates; oversee competency assessment and improvement, assignments and schedules, orientation, coaching, training, in-services, performance evaluation, compensation, mentoring, discipline, and termination.
Partner with relevant departments, including clinical services, risk, quality, and human resources, in carrying out supervisory responsibilities.
Promote collaborative teamwork, cross-training, staff flexibility across operational areas, open communication, and problem solving to coordinate and integrate services.
Promote, enhance, and support the organizational culture.