Senior Manager, Member & Provider Optimization

Oscar Health • Tempe, AZ

7d • $134,136 - $176,053 • Hybrid

About The Position

Oscar is hiring a Senior Manager, Member & Provider Optimization to join their Member & Provider Optimization team. Oscar is a health insurance company that utilizes a full stack technology platform and focuses on serving its members. The role will support teams in driving an outstanding, service-focused operation by designing, guiding, and assessing the effectiveness of operational frameworks and ideologies.

Requirements

• 6+ years of experience coaching, developing, managing and scaling large teams
• 5+ years experience using data and metrics to drive process and program improvements
• 4+ years experience working in a collaborative environment with a diverse set of people
• Experience leading and implementing large scale projects
• Bachelor's Degree
• 4+ years experience implementing operational excellence- LEAN, Six Sigma, or other improvement methods

Nice To Haves

• Experience working with teams in multiple locations and within multiple disciplines
• Prior healthcare or health insurance-related experience
• Experience with facilitating, presenting to, and training senior-level leaders
• Experience leading change management
• Advanced Google Suite or Microsoft Office capabilities

Responsibilities

• Develop the critical skills necessary to support a best-in-class lean operation while influencing future decisions
• Anticipate, overcome, and prevent recurrence of complex problems and roadblocks
• Create routines that drive cross-functional collaboration within and outside of department
• Establish a vision of clarity and ensure stability and scalability within the direct area of influence
• Demonstrate the proper approach with implementation of Continuous Improvement Tools both internal to our company and in consideration of industry standards and best practices
• Develop and implement core metric tracking and tool use present in a LEAN-based operational environment
• Provide direction, mentorship, and influence regarding the necessity of process improvement work
• Develop and maintain appropriate bench strength and develop organizational talent through clear goals and healthy accountability
• Demonstrate substantial levels of resilience and adaptability in a place of ambiguity

Benefits

• medical
• dental
• vision benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k) plan participation
• life and disability insurance
• paid wellness time and reimbursements
• unlimited vacation program
• annual performance bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Senior