Senior Manager, Maintenance Control

Frontier Airlines • Denver, CO

9d • $135,000 - $163,873

About The Position

The Senior Manager, Maintenance Control has overall responsibility for Frontier’s Maintenance Control department, including staffing, budgeting and day-to-day operational leadership. The role serves as the senior-level authority for system maintenance decisions and coordinates with Flight Dispatch, System Operations Control, Station Operations, Line and Heavy Maintenance, Inspection, Engineering and Purchasing to support safe operations. It leads Safety Management System activities, oversees maintenance-control programs and processes, develops team capability, and drives improvements that reduce operational disruption while meeting regulatory and company standards. The position reports to the Director, Maintenance Control Center and has several direct reports.

The role leads daily Maintenance Control Center activities to ensure safe aircraft are continuously available for scheduled service. It provides fleet-wide mechanical-status briefings, technical guidance to maintenance personnel, and direction on actions to address aircraft discrepancies. The senior manager also supports efforts to reduce maintenance-related delays and cancellations and serves as a primary contact for the Director of Maintenance Control and senior management.

The position manages assigned Safety Management System activities, including system development and integration, hazard identification, safety risk assessments, change management and monitoring the effectiveness of safety controls. It advises the accountable executive on SMS performance and improvement opportunities and is accountable for safety performance within assigned responsibilities.

The senior manager develops personnel and department performance by overseeing schedules, objectives, goals and training; planning workloads; supporting long-term objectives; and helping employees understand how maintenance-control decisions affect operations and customers. The position also oversees audits, corrective actions, maintenance documentation and program quality, and supports coordination and communication across partner departments.

Requirements

• FAA-certificated mechanic with Airframe and Powerplant ratings.
• At least five years of combined heavy maintenance, line maintenance and Maintenance Control experience.
• At least five years of supervisory or management experience in a maintenance operations environment.
• Proven leadership and motivational skills, with the ability to plan, organize and administer workloads for assigned personnel.
• Strong knowledge of maintenance operations and working knowledge of Airbus aircraft.
• Strong verbal, written and interpersonal communication skills, including listening, questioning, clarity, conciseness, empathy and trust-building, and the ability to communicate effectively across departments.
• Excellent organizational skills and the ability to remain effective in high-pressure operational situations.
• Working knowledge of Microsoft Word, Excel and Access, and the ability to collect data, serve as a technical-content resource and logically organize information for publication.
• Ability to successfully complete required Maintenance Training Required Inspection Item coursework.
• Commitment to Frontier’s core values: customer first, safety always, operational excellence and one team.

Nice To Haves

• Four-year college degree preferred.
• FCC Radio License preferred.

Responsibilities

• Manage daily Maintenance Control Center activities to ensure safe aircraft are continuously available for scheduled service.
• Ensure seamless personnel and shift transitions and provide ongoing fleet-wide mechanical-status briefings to the Director, Maintenance Control and senior leadership.
• Provide technical assistance and guidance to Line Maintenance, Contract Maintenance, RON Maintenance and Heavy Check Maintenance personnel.
• Define required maintenance actions to address aircraft discrepancies.
• Help track and drive efforts to reduce maintenance-related delays and cancellations.
• Serve as a primary point of contact for the Director, Maintenance Control and senior management.
• Manage, monitor and coordinate assigned Safety Management System activities.
• Coordinate the development, implementation, maintenance and integration of the Safety Management System throughout Frontier.
• Support hazard identification and safety risk assessments, including change management, and ensure the effectiveness of safety risk controls.
• Advise the accountable executive on SMS performance and opportunities for improvement; maintain accountability for safety performance within assigned responsibilities.
• Manage risk within acceptable levels as defined by Frontier’s company risk matrix, promote safety, and demonstrate sound operational judgment and situational awareness.
• Develop the knowledge, skills, capabilities, capacity, proficiency and workflows of assigned personnel to support business results.
• Create and administer work schedules, performance objectives, goals and training for MCC and Technical Services personnel.
• Monitor and prepare pay recap information, including vacation and sick time.
• Develop broad knowledge of airline operational teams and how Maintenance Control interacts with them, and build team understanding of the effects of maintenance-control decisions on operational performance and customer experience.
• Participate in strategic planning and lead implementation of long-term objectives.
• Ensure required audits and internal self-audits are completed accurately and on time.
• Identify root causes and implement mitigating actions for inspection findings or corrective action reports.
• Ensure the quality of operational MEL, CDL and NEF program processes.
• Manage auditing of completed work packages to support accurate and compliant documentation; ensure assigned work documents and records are complete and accurate.
• Participate in CASS, Reliability Board, GMM and Action Item meetings.
• Ensure personnel maintain required training and qualifications to perform assigned tasks in departments without supervisors, as applicable.
• Maintain strong communication across Maintenance Control and partner departments; collect, organize and communicate technical information clearly and accurately.
• Support effective communication with internal teams, leaders and operational partners.

Benefits

• Medical, dental and vision coverage, subject to role and eligibility.
• 401(k) retirement savings options, subject to role and eligibility.
• Paid holidays, vacation time and sick time, subject to role and eligibility.
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability.
• Buddy passes, based on eligibility and program rules.
• Travel-related discounts and employee discounts on select products, services and vendors.
• Employee support programs and resources, including the HOPE League.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed