Senior Manager, Maintenance Control

Frontier Careers • Denver, CO

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About The Position

The Senior Manager, Maintenance Control has overall responsibility for Frontier’s Maintenance Control department, including staffing, budgeting, and day-to-day operational leadership. The role serves as the senior-level authority for system maintenance decisions and coordinates with Flight Dispatch, System Operations Control, Station Operations, Line and Heavy Maintenance, Inspection, Engineering, and Purchasing to support safe operations. The position leads Safety Management System activities, oversees maintenance-control programs and processes, develops personnel, and drives improvements that reduce operational disruption while maintaining regulatory and company standards.

The Senior Manager leads Maintenance Control Center (MCC) operations, providing technical guidance and defining maintenance actions for aircraft discrepancies. The role also manages assigned SMS activities, supports safety-risk assessment and control, develops personnel capability and performance, and ensures required training, audits, documentation, and program quality. The position maintains communication across Maintenance Control and partner departments and participates in strategic planning and operational improvement.

The role reports to the Director, Maintenance Control Center and has several direct reports. The position is based in Denver, Colorado. A four-year college degree and FCC Radio License are preferred. Frontier describes benefits and programs that may be available depending on role and eligibility, including medical, dental and vision coverage, 401(k) options, paid holidays, vacation and sick time, travel privileges, buddy passes, travel-related and employee discounts, and employee support resources.

Requirements

• FAA-certificated mechanic with Airframe and Powerplant ratings.
• At least five years of combined heavy maintenance, line maintenance and Maintenance Control experience.
• At least five years of supervisory or management experience in a maintenance operations environment.
• Proven leadership and motivational skills, with the ability to plan, organize and administer workloads for assigned personnel.
• Strong knowledge of maintenance operations and working knowledge of Airbus aircraft.
• Strong verbal, written and interpersonal communication skills, including listening, questioning, clarity, conciseness, empathy and trust-building, and the ability to communicate effectively across departments.
• Excellent organizational skills and ability to remain effective in high-pressure operational situations.
• Working knowledge of Microsoft Word, Excel and Access, and ability to collect data, serve as a technical-content resource, and logically organize information for publication.
• Ability to successfully complete required Maintenance Training Required Inspection Item coursework.
• Commitment to Frontier’s core values: customer first, safety always, operational excellence and one team.

Nice To Haves

• Four-year college degree preferred.
• FCC Radio License preferred.

Responsibilities

• Lead Maintenance Control operations and manage MCC’s daily activities to ensure safe aircraft are continuously available for scheduled service.
• Ensure seamless transitions between personnel and shifts, and provide fleet-wide mechanical-status briefings to the Director, Maintenance Control and senior leadership.
• Provide technical assistance and guidance to Line Maintenance, Contract Maintenance, RON Maintenance and Heavy Check Maintenance personnel.
• Define required maintenance actions to address aircraft discrepancies.
• Help track and drive efforts to reduce maintenance-related delays and cancellations.
• Serve as a primary point of contact for the Director, Maintenance Control and senior management.
• Manage, monitor and coordinate assigned Safety Management System activities; coordinate SMS development, implementation, maintenance and integration throughout Frontier.
• Support hazard identification and safety risk assessments, including change management, and ensure safety risk controls are effective.
• Advise the accountable executive on SMS performance and improvement opportunities; maintain accountability for safety performance and manage risk within Frontier’s acceptable risk levels.
• Promote safety and demonstrate sound operational judgment and situational awareness.
• Develop the knowledge, skills, capabilities, capacity, proficiency and workflows of assigned personnel to support business results.
• Create and administer work schedules, performance objectives, goals and training for MCC and Technical Services personnel.
• Monitor and prepare pay recap information, including vacation and sick time.
• Develop broad knowledge of airline operational teams and how Maintenance Control interacts with them; build team understanding of the effects of Maintenance Control decisions on operations and customer experience.
• Participate in strategic planning and lead implementation of long-term objectives.
• Ensure required audits and internal self-audits are completed accurately and on time; identify root causes and implement mitigating actions for inspection findings or corrective action reports.
• Ensure the quality of operational MEL, CDL and NEF program processes.
• Manage auditing of completed work packages and ensure assigned work documents and records are complete and accurate.
• Participate in CASS, Reliability Board, GMM and Action Item meetings.
• Ensure personnel maintain required training and qualifications to perform assigned tasks in departments without supervisors, as applicable.
• Maintain strong communication across Maintenance Control and partner departments; collect, organize and communicate technical information clearly and accurately.
• Support effective communication with internal teams, leaders and operational partners.

Benefits

• Medical, dental and vision coverage, depending on role and eligibility.
• 401(k) retirement savings options, depending on role and eligibility.
• Paid holidays, vacation time and sick time, depending on role and eligibility.
• Travel privileges on Frontier Airlines and participating partner airlines, based on program rules and availability.
• Buddy passes, based on eligibility and program rules.
• Travel-related discounts and employee discounts on select products, services and vendors.
• Employee support programs and resources, including the HOPE League.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed