Senior Manager, Learning & Talent Development

Firstmark Credit Union•San Antonio, TX

10d

About The Position

The Senior Manager, Learning & Talent Development leads Firstmark Credit Union’s learning and development function and builds organizational capability through technical, operational, leadership, and professional development programs. The role oversees the training team, drives learning strategy, develops leadership capability, and helps ensure employees have the knowledge and skills to achieve business goals and deliver exceptional member experiences. It partners with business leaders to identify training needs, implement learning solutions, and support organizational growth and performance. The Senior Manager develops and executes a learning and talent development strategy aligned with organizational priorities; advises leaders on learning, leadership development, workforce capability, and performance improvement; and leads the design, delivery, and evaluation of learning programs. The role provides strategic oversight for technical, operational, systems, product, compliance, and member-facing training, and leads learning efforts associated with technology, process, and operational changes. The role also leads implementation and long-term sustainability of The Member Advantage (TMA) program, develops leadership programs, supports career development and succession planning, and oversees instructional design and facilitation. It establishes learning metrics, evaluates business impact and return on investment, and provides senior leadership with updates and recommendations. The position may personally facilitate high-impact training, leadership workshops, and organizational initiatives as needed.

Requirements

Bachelor’s degree in Human Resources, Business, Organizational Development, Education, or a related field.
Seven or more years of progressive experience in learning and development, talent development, organizational development, or a related field.
Five or more years of leadership experience managing and developing employees.
Demonstrated experience leading training teams and driving organizational learning initiatives.
Strong facilitation, presentation, coaching, and communication skills.
Experience supporting technical, operational, and leadership training programs.
Proven ability to lead projects, influence stakeholders, and manage competing priorities.
Strong business acumen and strategic thinking skills.
Firstmark team members must reflect the shared values: happy, helpful, honest, humble, and hungry (driven).

Nice To Haves

Credit union or financial services experience.
Experience supporting learning initiatives related to branch operations, member service, lending, financial operations, or technology implementations.
Experience in talent management, succession planning, organizational development, or performance consulting.
TMA certification or ability to obtain certification.
Experience with learning management systems and e-learning technologies.

Responsibilities

Develop and execute a learning and talent development strategy aligned with organizational goals and priorities.
Partner with business leaders to identify capability gaps and implement learning solutions that improve performance and operational effectiveness.
Advise leaders on learning, leadership development, workforce capability, and performance improvement initiatives.
Build organizational partnerships to align learning initiatives with business needs and strategic priorities.
Design, implement, and enhance line-of-business training programs.
Lead, coach, and develop the Learning & Development team; establish expectations, performance standards, and accountability measures for training preparation, facilitation, and program delivery.
Foster continuous improvement, service excellence, collaboration, and innovation.
Develop and manage the annual learning and development roadmap and training calendar.
Provide strategic oversight for technical, operational, systems, product, compliance, and member-facing training programs.
Ensure effective training for frontline and operational roles, including branch operations, teller functions, member care, lending, and financial operations.
Partner with department leaders on training that supports operational excellence, risk management, compliance, and member service.
Lead training related to new system implementations, technology enhancements, process changes, and operational initiatives.
Establish role-based learning paths and proficiency standards for key positions.
Evaluate training effectiveness and operational readiness using performance metrics, observations, participant feedback, and business results.
Lead implementation and long-term sustainability of The Member Advantage (TMA) program.
Champion leadership development and continuous learning; design and facilitate programs for emerging leaders, managers, and senior leaders.
Support career development, succession planning, and talent development initiatives; partner with HR leadership to identify and develop future organizational talent.
Oversee the design, development, and delivery of engaging learning solutions using adult learning principles and best practices.
Personally facilitate high-impact training programs, leadership workshops, and organizational initiatives as needed.
Keep learning content current, relevant, effective, and aligned with business objectives.
Use classroom, virtual, blended, coaching, and e-learning methodologies to maximize learning effectiveness.
Develop metrics and reporting to measure learning effectiveness, knowledge transfer, business impact, and return on investment.
Analyze feedback, performance data, and business outcomes to identify improvement opportunities.
Provide senior leadership with updates and recommendations regarding learning initiatives and organizational capability needs.
Continuously evaluate and enhance learning programs, tools, and processes.