Senior Manager, Learning & Talent Development

Firstmark Credit Union • San Antonio, TX

4h

About The Position

The Senior Manager, Learning & Talent Development leads Firstmark Credit Union’s learning and development function, oversees the training team, and builds organizational capability through technical, operational, leadership, and professional development programs. The role sets learning strategy and partners with business leaders to identify capability gaps, develop effective learning solutions, and support business performance and exceptional member experiences.

The position oversees training for technical, operational, systems, product, compliance, and member-facing functions; develops role-based learning paths and proficiency standards; and leads training for system implementations, technology enhancements, process changes, and operational initiatives. It also champions leadership development, supports career development and succession planning, and leads the implementation and sustainability of The Member Advantage (TMA) program.

The Senior Manager oversees instructional design and delivery, facilitates high-impact programs as needed, and uses classroom, virtual, blended, coaching, and e-learning methods. The role evaluates learning effectiveness and business impact, reports findings and recommendations to senior leadership, and continuously improves programs, tools, and processes.

Requirements

• Bachelor’s degree in Human Resources, Business, Organizational Development, Education, or a related field.
• Seven or more years of progressive experience in learning and development, talent development, organizational development, or a related field.
• Five or more years of leadership experience managing and developing employees.
• Demonstrated experience leading training teams and driving organizational learning initiatives.
• Strong facilitation, presentation, coaching, and communication skills.
• Experience supporting technical, operational, and leadership training programs.
• Ability to lead projects, influence stakeholders, and manage competing priorities.
• Strong business acumen and strategic thinking skills.
• Firstmark team members must reflect the shared values of being happy, helpful, honest, humble, and hungry (driven).

Nice To Haves

• Credit union or financial services experience.
• Experience supporting learning initiatives related to branch operations, member service, lending, financial operations, or technology implementations.
• Experience in talent management, succession planning, organizational development, or performance consulting.
• TMA certification or ability to obtain certification.
• Experience with learning management systems and e-learning technologies.

Responsibilities

• Develop and execute a learning and talent development strategy aligned with organizational goals and priorities.
• Partner with business leaders to identify capability gaps and implement learning solutions that improve performance and operational effectiveness.
• Advise leaders on learning, leadership development, workforce capability, and performance improvement.
• Build cross-organizational partnerships to align learning initiatives with business needs and strategic priorities.
• Partner with business leaders to design, implement, and enhance line-of-business training programs.
• Lead, coach, and develop the Learning & Development team; set expectations, performance standards, and accountability measures for training preparation, facilitation, and delivery.
• Foster continuous improvement, service excellence, collaboration, and innovation.
• Develop and manage the annual learning and development roadmap and training calendar.
• Provide strategic oversight of technical, operational, systems, product, compliance, and member-facing training.
• Ensure effective training programs for frontline and operational roles, including branch operations, teller functions, member care, lending, and financial operations.
• Partner with department leaders on training for operational excellence, risk management, compliance, and member service.
• Lead training for system implementations, technology enhancements, process changes, and operational initiatives.
• Establish role-based learning paths and proficiency standards for key organizational positions.
• Evaluate training effectiveness and operational readiness using metrics, observations, participant feedback, and business results.
• Lead implementation and long-term sustainability of The Member Advantage (TMA) program.
• Champion leadership development and continuous learning; design and facilitate programs for emerging leaders, managers, and senior leaders.
• Support career development, succession planning, and talent development initiatives, partnering with HR leadership to identify and develop future talent.
• Oversee the design, development, and delivery of learning solutions using adult learning principles and best practices.
• Personally facilitate high-impact training programs, leadership workshops, and organizational initiatives as needed.
• Keep learning content current, relevant, effective, and aligned with business objectives; use classroom, virtual, blended, coaching, and e-learning methods.
• Develop metrics and reporting to measure learning effectiveness, knowledge transfer, business impact, and return on investment.
• Analyze feedback, performance data, and business outcomes to identify improvement opportunities.
• Provide senior leadership with updates and recommendations on learning initiatives and organizational capability needs.
• Continuously evaluate and enhance learning programs, tools, and processes.

Benefits

• Comprehensive medical, dental, and vision coverage.
• Dollar-for-dollar 401(k) match.
• Up to four weeks of paid time off.
• Education assistance.
• Employee Assistance Program.
• Paid and unpaid volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior