Learning & Development Manager Senior

Capital Group•Charlotte, NC

1d•$166,236 - $282,601•Hybrid

About The Position

As the Learning & Development Manager Senior supporting Investment Operations, you will shape how associates and leaders build the capabilities needed for today and the future. You will lead the learning talent development, and knowledge management strategy, build a new global team, and connect learning with trusted knowledge and performance support so associates can apply new skills in their work. Working across Investment Operations and with enterprise partners, you will turn business, workforce, and talent priorities into scalable experiences that improve readiness, adaptability, leader effectiveness, and business performance. You will bring deep learning solutions and knowledge management expertise, strong people leadership, sound business judgment, and an evidence-based approach to delivering measurable outcomes.

Requirements

Demonstrated leadership of learning, talent development, knowledge management, with accountability for both strategy and execution.
Deep expertise in performance consulting, learning solutions, and instructional design, including needs assessment, design, development, implementation, and evaluation.
Experience building, leading, and developing high-performing teams.
Ability to create clear expectations, coach talent, strengthen organizational capability, and establish accountability for outcomes.
Ability to translate business strategy, workforce priorities, and capability gaps into sequenced learning portfolios, knowledge practices, and scalable solutions.
Experience leading complex portfolios, establishing governance, prioritizing demand, managing budgets, capacity, and external partners.
Ability to communicate investment trade-offs and risks to senior leaders.
Influential consultant and partner who can diagnose needs, frame choices, advise senior leaders, and align stakeholders across business, HR, Knowledge Management, Technology, Data, and Risk.
Ability to use data and evidence to evaluate impact and continuously improve.
Understanding of how knowledge management, content governance, learning technology, responsible AI, risk, privacy, and controls contribute to an effective learning and knowledge ecosystem.
Ability to operate effectively in ambiguity.
Deep knowledge of knowledge management, content governance, learning technology, digital adoption, and responsible AI-enabled learning and knowledge capabilities.

Nice To Haves

10 years of experience in learning development
Minimum of 8 years of experience as a people leader
Knowledge management experience
Bachelor's degree

Responsibilities

Shape how associates and leaders build capabilities needed for today and the future.
Lead the learning talent development and knowledge management strategy.
Build a new global team.
Connect learning with trusted knowledge and performance support.
Turn business, workforce, and talent priorities into scalable experiences that improve readiness, adaptability, leader effectiveness, and business performance.
Bring deep learning solutions and knowledge management expertise.
Provide strong people leadership, sound business judgment, and an evidence-based approach to delivering measurable outcomes.
Demonstrate leadership of learning, talent development, and knowledge management with accountability for both strategy and execution.
Bring deep expertise in performance consulting, learning solutions, and instructional design, including needs assessment, design, development, implementation, and evaluation.
Build, lead, and develop high-performing teams, create clear expectations, coach talent, strengthen organizational capability, and establish accountability for outcomes.
Translate business strategy, workforce priorities, and capability gaps into sequenced learning portfolios, knowledge practices, and scalable solutions.
Lead complex portfolios, establish governance, prioritize demand, manage budgets, capacity, and external partners.
Communicate investment trade-offs and risks to senior leaders.
Act as an influential consultant and partner who can diagnose needs, frame choices, advise senior leaders, and align stakeholders across business, HR, Knowledge Management, Technology, Data, and Risk.
Use data and evidence to evaluate impact and continuously improve.
Understand how knowledge management, content governance, learning technology, responsible AI, risk, privacy, and controls contribute to an effective learning and knowledge ecosystem.
Operate effectively in ambiguity and bring deep knowledge of knowledge management, content governance, learning technology, digital adoption, and responsible AI-enabled learning and knowledge capabilities.