Learning & Development Manager Senior

Capital Group • Charlotte, NC

1d

About The Position

The Learning & Development Manager Senior supports Investment Operations by shaping how associates and leaders build capabilities for current and future needs. The role leads learning, talent development, and knowledge management strategy; builds a new global team; and connects learning with trusted knowledge and performance support so associates can apply new skills in their work. Working across Investment Operations and with enterprise partners, the manager translates business, workforce, and talent priorities into scalable experiences that improve readiness, adaptability, leader effectiveness, and business performance. The position requires deep expertise in learning solutions and knowledge management, strong people leadership, sound business judgment, and an evidence-based approach to measurable outcomes.

The manager leads both the strategy and execution of learning and talent development, including performance consulting, instructional design, needs assessment, design, development, implementation, and evaluation. Responsibilities include building and developing high-performing teams; translating strategy and capability gaps into sequenced learning portfolios and scalable solutions; and governing complex portfolios, including demand prioritization, budgets, capacity, and external partners. The role advises senior leaders and aligns stakeholders across business, HR, Knowledge Management, Technology, Data, and Risk. It uses data to evaluate impact and improve continuously, while supporting an effective learning and knowledge ecosystem through knowledge management, content governance, learning technology, digital adoption, responsible AI, risk, privacy, and controls. The position is based in Charlotte, with a stated base salary range of $166,236–$282,601.

Requirements

• Demonstrated leadership of learning, talent development, and knowledge management, with accountability for strategy and execution.
• Deep expertise in performance consulting, learning solutions, and instructional design.
• Experience with needs assessment, design, development, implementation, and evaluation.
• Experience building, leading, and developing high-performing teams; setting expectations, coaching talent, strengthening organizational capability, and establishing accountability for outcomes.
• Ability to translate business strategy, workforce priorities, and capability gaps into sequenced learning portfolios, knowledge practices, and scalable solutions.
• Experience leading complex portfolios, establishing governance, prioritizing demand, and managing budgets, capacity, and external partners.
• Ability to communicate investment trade-offs and risks to senior leaders.
• Strong consulting and partnership skills, including diagnosing needs, framing choices, advising senior leaders, and aligning stakeholders across business and enterprise functions.
• Ability to use data and evidence to evaluate impact and continuously improve.
• Understanding of knowledge management, content governance, learning technology, responsible AI, risk, privacy, and controls.
• Ability to operate effectively in ambiguity.

Nice To Haves

• 10 years of experience in learning development.
• At least 8 years of experience as a people leader.
• Knowledge management experience.
• Bachelor's degree.

Responsibilities

• Lead the learning, talent development, and knowledge management strategy for Investment Operations.
• Build a new global team and develop associate and leader capabilities.
• Connect learning with trusted knowledge and performance support so associates can apply new skills in their work.
• Translate business, workforce, and talent priorities into scalable learning experiences and sequenced learning portfolios.
• Lead learning strategy and execution, including needs assessment, design, development, implementation, and evaluation.
• Build, lead, and develop high-performing teams; set clear expectations, coach talent, strengthen organizational capability, and establish accountability for outcomes.
• Establish governance for complex portfolios; prioritize demand; manage budgets, capacity, and external partners; and communicate investment trade-offs and risks to senior leaders.
• Consult with stakeholders, diagnose needs, frame choices, advise senior leaders, and align partners across business, HR, Knowledge Management, Technology, Data, and Risk.
• Use data and evidence to evaluate impact and continuously improve learning and knowledge solutions.
• Support an effective learning and knowledge ecosystem, including content governance, learning technology, digital adoption, and responsible AI-enabled capabilities.

Benefits

• Competitive base salary.
• Individual annual performance bonus.
• Capital's annual profitability bonus.
• Retirement plan with a company contribution of 15% of eligible earnings.
• Generous time-away and health benefits from day one.
• Opportunity for flexible work options.
• 2-for-1 matching gifts for charitable contributions and the opportunity to secure annual grants for organizations associates support.
• On-demand professional development resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed