Senior Manager, IT

Dover Corporation • South Chesterfield, VA

1d • $140,000 - $170,000 • Onsite

About The Position

We are looking for a Sr IT Manager who serves as the bridge between IT operational execution and strategy-aligned business partnership. This role drives scalable, cross-functional technology outcomes by leading complex ERP industrial manufacturing environment and third-party application initiatives, strengthening vendor and partner accountability, and enabling teams through targeted talent development.

Requirements

• Bachelor’s Degree in Information Technology, Computer Science or Similar Field
• 10+ years of experience in IT or Business Process Management with a proven track record of leading software deployment projects
• 5+ years of leadership experience, managing technical teams and cross-functional stakeholders
• Active listening: Understand user pain points and operational constraints in complex ERP workflows.
• Conflict resolution: Navigate disagreements within technical teams or between users and IT regarding system constraints and priorities.
• Negotiation & persuasion: Balance the needs of multiple departments when prioritizing ERP projects and platform integrations.
• Political and business acumen: Build relationships and secure buy-in for cross-departmental initiatives.
• Adaptability & continuous learning: Lead teams through accelerating technology change and upskilling needs.
• Strategic influence: Communicate technical roadmaps in terms of ROI, competitive advantage, and measurable outcomes.
• Change management: Transition from task oversight to talent optimization and sustainable transformation.
• People-centric leadership: Support team well-being and engagement to reduce transformation fatigue.
• Privacy & data governance: Champion data privacy, governance, and transparency as policies evolve.
• Results-driven vision: Ensure technology investments deliver validated, high-impact contributions to the organization.

Nice To Haves

• Expertise in middleware and API-based integrations across enterprise systems.
• Experience managing legacy applications on AS/400 would be a plus
• Expertise on Warehouse Management and logistics would also be a big plus
• Experience managing third-party vendors/partners and driving measurable performance against KPIs/SLAs.
• Agile/Scrum delivery experience in a manufacturing, distribution, or operations-oriented environment.
• Strong business acumen with the ability to communicate technology plans in terms of customer impact, risk reduction, and financial value.

Responsibilities

• Manage the IT team with a focus on policy and strategy implementation.
• Develop short-to-mid-term operational plans with measurable KPIs that contribute directly to the organization's strategic goals.
• Act as a bridge between technical and non-technical departments; translate cross-functional business needs into actionable technology plans while balancing competing priorities.
• Partner with leadership and external parties to influence and communicate approaches, policies, and procedures at both a strategic and operational level.
• Lead major ERP upgrades, module implementations, and complex integrations with third-party digital platforms (e.g., e-commerce, CRM) to deliver seamless end-to-end solutions.
• Ensure the integrity, availability, and stability of the application environment and integration landscape.
• Partner with the business to identify and prioritize enhancements to existing applications, ensuring user requests align with the company's broader strategic roadmap.
• Lead IT capital projects and large-scale digital initiatives using Agile or Scrum methodologies; act as a Quality Assurance (QA) lead on major cross-departmental projects.
• Partner with corporate IT and external vendors (e.g., HCL) to ensure accountability to agreed SLAs/KPIs, supporting reliable and scalable site operations.
• Oversee outsourcing partners and managed services to ensure the efficient use of staff augmentation and resource allocation.
• Identify skill gaps and create specialized training plans to strengthen the leadership pipeline and move staff toward senior technical roles.
• Foster a "service-first" culture that prioritizes governance, reliability, and the consistent execution of tasks.
• Organize ongoing training to ensure the team’s knowledge remains current with emerging technologies and industry best practices.

Benefits

• Medical, Dental, and Vision
• 401k Retirement Plan
• Flexible Spending
• Paid Holidays
• a 401(k) savings plan with employer contributions
• medical, dental and vision insurance
• wellness programs
• health savings account
• health care and dependent care flexible spending accounts
• company paid short-term disability and long-term disability
• company paid employee basic life and AD&D insurance
• supplemental employee and dependent life insurance
• optional accident, hospital indemnity and critical illness insurance
• adoption, surrogacy, and fertility benefits and assistance
• commuter benefits
• parental, military, jury duty, and bereavement leaves of absence
• paid time off
• business travel services
• employee discounts
• an employee assistance program that includes company paid counseling sessions and legal services

What This Job Offers

• Job Type: Full-time
• Career Level: Senior