Senior IT Program Manager

Diversified Services Network•Chicago, IL

4d•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior IT Program Manager to join our team in your choice of our Peoria, IL or Chicago, IL facilities. We offer a hybrid work model, with 2 days per week of onsite work, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk! The Senior IT Program Manager will work within an Application Program Management team, leading project teams to build software solutions that integrate common services across a large enterprise application portfolio and other enterprise systems used by customers and dealers. This role is critical to ensuring that application integrations with various digital platform capabilities are built using the latest technologies, industry-leading architecture patterns, and security best practices to drive successful adoption.

Requirements

Bachelor's degree from a 4-year college or university plus 10+ years of relevant experience OR Master's degree in a relevant field (e.g., Engineering, Business) plus 8+ years of relevant experience.
8+ years of experience managing projects from inception, with demonstrated ability to lead teams to alignment.
Proven experience leading end-to-end program management within a cross-functional matrix organization, including managing multi-functional teams.
8+ years of direct project management experience working with software engineering teams in an Agile Software Development methodology, alongside business partners and product managers.
Proven experience with project management fundamentals, including project charters, scheduling, and planning, with the ability to guide teams through charter creation, scope alignment, and ways of working.
2+ years of experience with Azure DevOps (formerly VSTS) and Confluence.
Advanced knowledge of Excel, MS PowerPoint, and MS Project.
Experience leading large-scale organizational change management.
Strong strategic thinking, alignment, and direction-setting experience.
Excellent interpersonal skills, with the ability to navigate sensitive issues and influence others inside and outside the department to take specific actions.
Strong project management, team leadership, and organizational skills, with the ability to multitask effectively and apply strong analytical thinking.
Strong communication and presentation skills.

Nice To Haves

Certified Scrum Master (CSM), PMP, and/or Change Management Certification.
Six Sigma Black Belt Certification.
Additional Scrum Master experience, in addition to the required project management background.
Experience working within large enterprise-level organizations.
Experience with eCommerce applications or projects.
2+ years of experience with Power BI.

Responsibilities

Own successful, on-time, on-budget, and error-free completion of assigned projects and programs.
Manage the planning and execution of project team members across multiple, cross-functional initiatives.
Manage project charters, communications, metrics, reporting, and the overall project plan and budget.
Support project teams and gather/provide information from concept through prototype, pilot, implementation, and follow-up stages.
Develop and maintain project management schedules using professional tools and techniques, including tracking charts, checklists, and scheduling software.
Lead change management efforts and drive timely, effective decision-making.
Maintain detailed schedules reflecting changes, affected components and functions, timelines, and cost impacts.
Partner with team members across multiple functional disciplines and business stakeholders to establish and meet completion dates.
Monitor project progress, proactively communicate issues to affected areas, and ensure appropriate personnel are informed.
Recommend solutions and alternatives to resolve project risks and roadblocks.
Lead end-to-end program management across a cross-functional matrix organization, guiding teams through the creation of project charters, scope alignment, and ways of working.