Senior IT Program Manager

Diversified Services Network, Inc.•Peoria, IL

3d•$115,000 - $120,000•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is seeking a full-time Senior IT Program Manager to join our team in your choice of our Peoria, IL or Chicago, IL facilities. We offer a hybrid work model, with 2 days per week of onsite work, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk! The Senior IT Program Manager will lead cross-functional project teams responsible for building software solutions that integrate common services across a broad application portfolio and other enterprise systems. This role is critical to ensuring that application integrations are built on modern technologies using industry-leading architecture patterns and security best practices, driving successful adoption across the organization. This is a project/program leadership role for a full lifecycle Project/Program Manager, not a standalone Scrum Master position.

Requirements

4-year college or university degree plus 10+ years of relevant experience, OR a Master's degree in a relevant field (e.g., Engineering, Business) plus 8+ years of relevant experience.
Resumes should list the month/year each degree was completed.
8+ years of direct project management experience working with software engineering teams in an Agile Software Development methodology, alongside business partners and product managers, including full ownership from project inception.
Demonstrated experience leading end-to-end program management within a cross-functional matrix organization, with the ability to align teams and lead them to consensus.
Proven experience with project management fundamentals, including project charters, scheduling, and planning through successful completion.
A stable, progressive work history is preferred, generally reflecting a year or more of tenure per role.
2+ years of experience with Azure DevOps (formerly VSTS) and Confluence.
Advanced knowledge of Excel, MS PowerPoint, and MS Project.
Experience leading large-scale organizational change management.
Demonstrated strategic thinking, alignment, and direction-setting skills.

Nice To Haves

Certified Scrum Master (CSM), PMP, Change Management Certification, and/or Six Sigma Black Belt Certification.
Scrum Master experience in addition to core project/program management experience.
Experience working within large, enterprise-level organizations.
Experience with eCommerce applications or projects.
2+ years of experience with Power BI.

Responsibilities

Own successful completion of projects, ensuring they are delivered on-time, within budget, and error-free.
Manage the planning and execution of project team members across the full project lifecycle.
Develop and maintain the project charter, communications plan, metrics, reporting, and overall project plan and budget.
Support project teams from concept through prototype, pilot, implementation, and follow-up stages.
Build and maintain project management schedules, using professional tools and techniques for reporting, tracking, checklists, and scheduling.
Lead change management efforts and drive timely, effective decision-making.
Maintain detailed schedules reflecting affected components, functions, timelines, and cost impacts of changes.
Partner with team members across multiple functional disciplines and customers to establish completion dates.
Monitor project progress, proactively communicate issues to affected areas, and ensure appropriate steps are in place to meet schedules.
Recommend solutions and alternatives when project challenges arise.
Guide teams through the creation of project charters, including scope alignment and ways of working.
Collaborate with stakeholders and engineering teams located across the U.S., India, and Slovakia.
Partner closely with both engineering and technical product owners on each project.
Manage multiple teams and multifunctional members across business and engineering groups.
Typically manage 2-3 concurrent projects, with an annual volume of roughly 8-10 projects depending on Agile sprint frequency.
Work in an environment with challenging to very challenging project complexity.