Senior IT Manager
About The Position
Lead the Technology Behind Life-Saving Medical Devices At Life Science Outsourcing (LSO), the systems you manage do more than keep a business running. They keep a regulated medical device manufacturer producing products that reach real patients. As our Senior IT Manager, you will own information technology across our California and New Hampshire facilities, combining strategic planning with hands-on technical depth to deliver secure, reliable, and compliant technology operations. This role suits a leader who is equally comfortable setting a technology roadmap with executives and rolling up their sleeves on infrastructure, cybersecurity, and ERP. LSO runs a co-managed IT model: you supervise our internal L1 support specialist, personally own L2 escalations, and direct a back-end L3 engineering MSP. If you want real, hands-on ownership of the full IT function in a regulated manufacturing environment, this is that seat.
Requirements
- Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent experience.
- 7+ years of progressively responsible IT experience, including 3+ years managing IT operations, projects, or technical teams.
- Strong experience with Microsoft 365, Azure, Entra ID, Active Directory, Windows Server, networking, virtualization, and endpoint management.
- Experience with cybersecurity frameworks such as NIST, ISO, or SOC, plus PowerShell scripting and automation.
- Experience supporting ERP systems in a manufacturing environment; familiarity with 21 CFR Part 11 and computer system validation principles is a strong plus.
Responsibilities
- Develop and execute LSO's IT strategy and technology roadmap in partnership with executive leadership.
- Manage IT budgets, vendors, software licensing, contracts, and managed service providers.
- Lead enterprise AI adoption and governance, collaborating with our parent company's AI initiatives.
- Administer Microsoft 365, Azure, Entra ID, Active Directory, Windows Server, virtualization, networking, and endpoint management.
- Ensure high availability through monitoring, backup, disaster recovery, and business continuity planning.
- Serve as the L2 escalation tier, providing hands-on troubleshooting across Microsoft 365 and Entra, endpoints, servers, networking, Deacom, and production applications.
- Lead cybersecurity initiatives supporting NIST 800-171, ISO 13485, FDA, and customer requirements.
- Maintain IT governance, policies, documentation, and audit readiness.
- Support 21 CFR Part 11 compliance and data integrity for electronic records in our quality system.
- Serve as the primary IT owner of our Deacom ERP environment and related manufacturing applications.
- Drive reporting, automation, and continuous process improvement across business systems.
- Supervise and develop our L1 IT Support Specialist (first-touch support, onboarding, equipment, routine requests), providing L1 coverage when needed, including remote supervision.
- Direct our co-managed L3 engineering MSP: you own every escalation as the internal point of contact and work directly with the MSP on resolution; the MSP does not support end users.
- Retain internal ownership of Deacom application support, OT and production systems, physical-access systems, and backup and disaster recovery.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
