Senior IT Manager
About The Position
Pomelo Care is seeking a Senior IT Manager to lead their IT team at a rapidly scaling, high-growth startup. This role reports to the VP of Engineering and can be based anywhere in the continental US. The Senior IT Manager will be responsible for managing, coaching, and growing the IT Support Engineers team, staying hands-on to set technical standards, owning core IT systems and roadmap (identity and access, device management, Google Workspace, Slack, and other SaaS tools), managing IT vendor relationships and procurement, automating manual IT tasks, running onboarding and offboarding processes for a distributed team, and partnering with the Security team on HIPAA compliance and SOC 2 HITRUST certifications.
Requirements
- 7+ years in IT support/operations, including 2+ years managing a team — with a track record of building and leveling up high-performing teams
- A player-coach attitude — happy both coaching the team and rolling up your sleeves to show what great looks like
- Strong customer service and communication skills — you set the tone for how the team treats end users, and teams across the company find you easy to work with
- Comfortable working directly with executives and senior leadership, including handling sensitive requests with discretion
- Deep hands-on experience with systems like Okta, Google Workspace, Slack, and Apple fleets managed with MDM tools like Iru (formerly Kandji) or Jamf
Nice To Haves
- Startup experience — especially building or scaling an IT function at a fast-growing company
- Experience at a healthcare company, where HIPAA and patient data are part of daily life
- An infosec/security background
- Hands-on SOC 2 or HITRUST experience: implementing controls, gathering audit evidence, or running parts of the certification process
- Experience with compliance automation platforms like Vanta or Drata
Responsibilities
- Manage, coach and grow our team of IT Support Engineers — hiring, development, and performance
- Stay hands-on: set the technical bar, teach the team, and take the hardest escalations yourself
- Own our core IT systems and roadmap: identity and access, device management, Google Workspace, Slack and the rest of our SaaS stack
- Own IT vendor relationships, procurement and spend — negotiate renewals, cut redundant tooling, keep the stack lean
- Root out manual, repetitive IT work — and automate it away
- Run smooth onboarding and offboarding at scale for a distributed team
- Partner with our Security team on the controls behind our HIPAA compliance and SOC 2 HITRUST certifications
Benefits
- Comprehensive Health, Dental, and Vision coverage for employees and their families
- High deductible Health Plans with Health Savings Account (HSA) options
- Flexible Spending Account (FSA)
- Equity grant participation
- 401(k) program
- Competitive vacation policy
- 16 weeks paid parental leave
- Fully remote work flexibility (within the US)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
