Senior Manager, IT Business Relationship Management

Shure • Niles, IL

2d • $134,700 - $242,500 • Hybrid

About The Position

The Senior Manager, IT Business Relationship Management (BRM) establishes, leads, and matures Shure’s overall IT BRM practice to strengthen alignment between IT and business stakeholders. The role provides functional direction to BRMs across the IT organization and drives consistent relationship management, business engagement, roadmap development, demand and portfolio alignment, and value communication. In partnership with business and IT leaders, the Senior Manager clarifies priorities and business needs, improves planning and business case discipline, aligns demand with capacity, and establishes metrics that demonstrate stakeholder satisfaction and the value of IT investments. The role also leads the training and change management needed to embed the operating model, governance practices, processes, and ways of working across the organization.

This hybrid role is based at Shure’s corporate headquarters in Niles, Illinois. Shure is a global manufacturer of audio equipment headquartered in the United States, with regional sales offices, engineering hubs, distribution centers, and manufacturing facilities across the Americas, EMEA, and Asia.

Requirements

• Bachelor’s degree in Information Technology, Business Administration, Management Information Systems, Computer Science, or a related field.
• At least 8 years of experience in IT, business relationship management, technology consulting, business analysis, portfolio management, product management, or related business-facing technology roles.
• At least 3 years of experience leading cross-functional initiatives, programs, or operating model improvements; direct people management experience is preferred but not required.
• Proven ability to build trusted relationships with senior business and IT stakeholders and translate business needs into technology strategies, roadmaps, and actionable plans.
• Experience developing and maturing business relationship management, including technology business partner practices, intake, demand management, portfolio planning, and roadmap processes.
• Strong understanding of enterprise IT operating models, project and portfolio governance, business case development, resource planning, and value realization practices.
• Ability to influence without direct authority and coordinate leaders with assigned business partner responsibilities while maintaining program consistency.
• Strong facilitation, executive communication, stakeholder management, conflict resolution, and change management skills.
• Strong analytical and problem-solving abilities, including connecting business strategy, process needs, technology capabilities, cost, risk, and delivery constraints.
• Familiarity with Agile, hybrid, and waterfall delivery models and tools such as Jira, Confluence, Planview, Microsoft 365, or similar platforms.
• Ability to work effectively in a global, cross-functional team environment.
• Must be currently authorized to work in the United States on a full-time basis; Shure will not sponsor work visas.

Nice To Haves

• Direct people management experience.
• Experience in a global, matrixed, cross-functional environment; manufacturing, product development, finance, supply chain, or enterprise applications experience is preferred.
• BRMP, CBRM, PMP, Prosci, Agile, or related certification.

Responsibilities

• Develop, implement, mature, and maintain the IT Business Partnership operating model, including role definitions, processes, templates, stakeholder engagement practices, success measures, continuous improvement routines, and governance practices.
• Coordinate and enable IT business partners, ensuring consistent business relationship management, business engagement, roadmap development, intake alignment, and value communication across business areas.
• Work with business and IT leaders to identify priorities, clarify business problems before proposing solutions, develop rolling multi-year technology roadmaps, and align demand with IT capacity and portfolio priorities.
• Improve upfront planning, business case discipline, resource transparency, and cross-functional execution with key stakeholders.
• Establish and maintain metrics, reporting, and communication practices that improve visibility into IT priorities, delivered value, stakeholder satisfaction, roadmap progress, and continuous improvement opportunities.
• Lead training and change management to embed the operating model, governance practices, processes, and ways of working across the organization.
• Perform other duties as assigned.

Benefits

• Competitive compensation structure and incentive pay program eligibility, based on individual and Company performance.
• Award-winning benefits package including comprehensive healthcare, mental health and retirement savings plans, generous paid time off programs, employee discounts, professional development opportunities, work-life balance initiatives, employee recognition programs, and volunteering/community involvement opportunities.
• Flexible work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior