Senior Manager, IT Business Relationship Management
About The Position
The Senior Manager, IT Business Relationship Management (BRM) establishes, leads, and matures Shure’s overall IT BRM practice to strengthen alignment between IT and business stakeholders. The role provides functional direction to BRMs across the IT organization and drives consistent relationship management, business engagement, roadmap development, demand and portfolio alignment, and value communication. In partnership with business and IT leaders, the Senior Manager clarifies priorities and business needs, improves planning and business case discipline, aligns demand with capacity, and establishes metrics that demonstrate stakeholder satisfaction and the value of IT investments. The role also leads the training and change management needed to embed the operating model, governance practices, processes, and ways of working across the organization. This is a hybrid position based at Shure’s corporate headquarters in Niles, Illinois.
Requirements
- Bachelor’s degree in Information Technology, Business Administration, Management Information Systems, Computer Science, or a related field.
- At least 8 years of experience in IT, business relationship management, technology consulting, business analysis, portfolio management, product management, or related business-facing technology roles.
- At least 3 years of experience leading cross-functional initiatives, programs, or operating model improvements.
- Proven ability to build trusted relationships with senior business and IT stakeholders and translate business needs into technology strategies, roadmaps, and actionable plans.
- Experience developing and maturing business relationship management, including technology business partner practices, intake, demand management, portfolio planning, and roadmap processes.
- Strong understanding of enterprise IT operating models, project and portfolio governance, business case development, resource planning, and value realization practices.
- Ability to influence without direct authority and coordinate leaders with assigned business partner responsibilities while maintaining program consistency.
- Strong facilitation, executive communication, stakeholder management, conflict resolution, and change management skills.
- Strong analytical and problem-solving abilities, including connecting business strategy, process needs, technology capabilities, cost, risk, and delivery constraints.
- Familiarity with Agile, hybrid, and waterfall delivery models and tools such as Jira, Confluence, Planview, Microsoft 365, or similar platforms.
- Ability to work effectively in a global, cross-functional team environment.
- Must be currently authorized to work in the United States on a full-time basis; Shure will not sponsor work visas for applicants.
Nice To Haves
- Direct people management experience.
- Experience in manufacturing, product development, finance, supply chain, or enterprise applications.
- BRMP, CBRM, PMP, Prosci, Agile, or related certification.
Responsibilities
- Develop, implement, mature, and maintain the IT Business Partnership operating model, including role definitions, processes, templates, stakeholder engagement practices, success measures, continuous improvement routines, and governance practices.
- Coordinate and enable IT business partners, ensuring consistent practices for business relationship management, business engagement, roadmap development, intake alignment, and value communication across business areas.
- Work with business and IT leaders to identify business priorities, clarify business problems before proposing solutions, develop rolling multi-year technology roadmaps, and align demand with IT capacity and portfolio priorities.
- Improve upfront planning, business case discipline, resource transparency, and cross-functional execution with key stakeholders.
- Establish and maintain metrics, reporting, and communication practices to improve visibility into IT priorities, delivered value, stakeholder satisfaction, roadmap progress, and opportunities for continuous improvement.
- Lead training and change management to embed the operating model, governance practices, processes, and ways of working across the organization.
- Perform other duties as assigned.
Benefits
- Comprehensive healthcare
- Mental health benefits
- Retirement savings plans
- Generous paid time off programs
- Employee discounts
- Professional development opportunities
- Work-life balance initiatives
- Employee recognition programs
- Volunteering and community involvement opportunities
- Possible eligibility for the incentive pay program, varying based on individual and Company performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
