Senior Manager, Intelligence & Advocacy

Airbnb

3d•$175,000 - $220,000•Remote

About The Position

Airbnb’s Fraud & Safety Delivery (FSD) organization investigates and enforces fraud and safety cases across the user lifecycle. The Intelligence & Advocacy team provides proactive fraud intelligence and regional advocacy, helping identify emerging threats and ensuring global strategies work within local legal, compliance, and cultural contexts across APAC, EMEA, and LATAM. The Senior Manager, Intelligence & Advocacy leads the Fraud Intelligence (FRINT) and Global Trust Advocacy (GTA) teams, serves on the FSD leadership team, and reports to the Director of Fraud and Safety Investigations. The role owns proactive intelligence, regional compliance and advocacy, and the translation of global playbooks, product launches, and policies into effective local execution. The position is US-remote eligible, with occasional office or offsite work as agreed with the manager. Employees must reside in a state where Airbnb, Inc. has a registered entity.

Requirements

12+ years of experience in trust and safety, fraud intelligence, risk operations, or a related field, with experience in both analytical work and cross-functional leadership.
5+ years of team management experience, including managing managers.
Demonstrated experience in fraud intelligence, risk strategy, or threat analysis, including understanding fraud actors, detection systems, and evolving tactics.
Deep understanding of regional and international trust and safety dynamics, including local legal requirements, regulatory landscapes, and cultural nuances across multiple markets.
Strong cross-functional influence skills and ability to build credibility with regional business leaders, Legal, Policy, and Product partners.
Ability to translate operational needs into language that informs roadmaps and decisions.
Analytical ability to interpret large data volumes, identify insights from ambiguous signals, and build evidence-based cases using quantitative and qualitative inputs.
Clear, direct communication skills, including producing authoritative intelligence products and presenting regional risk assessments to executive audiences.
Experience working in global, distributed teams across time zones, cultures, and organizational contexts.
Must live in a state where Airbnb, Inc. has a registered entity; the list of eligible states may change.

Nice To Haves

Familiarity with fraud detection tooling, rules engines, or intelligence platforms.

Responsibilities

Lead the Fraud Intelligence manager and three Global Trust Advocacy regional leads covering APAC, EMEA, and LATAM; establish goals, coach the team, and foster ownership and high performance.
Set the strategy and operating rhythm for the Intelligence & Advocacy team in alignment with its roadmap and FSD priorities.
Represent Intelligence & Advocacy on the FSD leadership team and contribute proactive intelligence and regional advocacy perspectives to organizational decisions.
Build strategic relationships with regional general managers, country managers, and local leaders across markets.
Own the strategic direction of Fraud Intelligence and its work to identify, analyze, and disrupt novel fraud threats.
Oversee the intelligence cycle, including detecting anomalies and emerging patterns, analyzing fraud networks and threat actor methods, implementing real-time mitigations through grigri and live rules engines, and reporting findings.
Partner with Trust Engineering, Data Science, and Product to translate intelligence into automated detection rules, platform defenses, and upstream policy changes.
Guide global trust advocacy and regional compliance across FSO queues, taking account of local legal requirements and cultural nuances.
Identify where global-default strategies and playbooks create compliance risks, cultural friction, or operational gaps in non-US markets, and advocate for locally appropriate execution.
Lead structured engagement with Country Managers, regional business leads, Legal, Public Policy, and Supply teams across APAC, EMEA, and LATAM, including QBRs, forums, and recurring syncs.
Translate regional risk signals into standardized intelligence briefs for FSO planning, product roadmaps, and prioritization.
Build cross-functional relationships with Product, Engineering, Data Science, Legal, Public Policy, and regional business teams to represent FSO intelligence and regional needs in planning.
Communicate fraud intelligence and regional compliance considerations to executive and senior leadership audiences.
Advise FSD leadership peers by bringing proactive intelligence, regional insight, and advocacy for localized execution to organizational decisions.