Senior Manager, Inside Plant (ISP)

Charter Communications•Milwaukee, WI

About The Position

The Senior Manager, Inside Plant (ISP) leads and manages Inside Plant Operations to ensure the reception and distribution of off-air, satellite, and digital transport programming. The role establishes consistent operating, configuration, and engineering standards for coaxial cable and fiber optic transmission technologies, and oversees installation, construction, operation, and repair of equipment at Headend, COLO, OTN, and Hub locations. The position guides long-range planning and day-to-day activities, handles on-call rotations, manages the employee lifecycle including performance management, and assists with capital and expense forecasting. It leads ISP execution, ensures compliance with corporate technical standards and applicable regulations, oversees personnel training and FCC Proof of Performance testing, and supports budgeting, reporting, issue resolution, and special projects. The work takes place in a 24x7, fast-paced environment and may involve continuous moderate noise, travel in inclement weather, working at any hour, and work near power facilities and electricity.

Requirements

Bachelor's degree in engineering or equivalent work experience.
At least 10 years of engineering experience.
At least 4 years of management experience.
At least 3 years of project management experience.
Ability to communicate clearly, straightforwardly, and professionally in English, in person, by phone, and in writing.
Ability to use a personal computer, software applications, handheld communication devices, and associated applications.
Ability to distinguish different sizes and colors of wires.
Ability to make cable connections in tight spaces by bending, reaching, and twisting, and to work with small components and wires.
Ability to use hand tools including electric drills, hammers, wrenches, and screwdrivers.
Ability to safely use weight-bearing equipment, such as ladders, within its maximum limitations.
Ability to accurately measure distances using tapes or other measuring devices.
Ability to read general system layouts from blueprints and system maps.
Ability to operate appropriate computer or test equipment associated with the position.
Ability to prioritize and organize effectively and work independently.
Knowledge of basic mathematics and electronics.
Demonstrated in-depth proficiency in designing, installing, and maintaining critical facility systems and service delivery equipment for all products.
Valid driver's license with a satisfactory driving record within company-required standards.

Nice To Haves

CCNA or CCDA.
Ability to walk over all types of terrain in all kinds of weather while carrying tools and equipment, including ladders and fully loaded tool belts.
Ability to perform job duties from high places, such as roofs.
Knowledge of company products and services.
Knowledge of the National Electric Code and National Electric Safety Code.
In-depth understanding of and demonstrated ability to teach advanced video networking, IP networking, and DOCSIS.
Ability to manage multiple priorities.
Ability to supervise and motivate others.
Ability to maintain confidentiality.

Responsibilities

Develop a strategic, disciplined, detailed, and structured team, and assist in developing direct reports to drive a high-performance culture and environment.
Lead structured, consistent, and disciplined execution of ISP activities.
Oversee cabling, equipment installation, power, and cooling to ensure they follow corporate TQA standards.
Lead efforts to ensure field compliance with corporate standards and FCC regulations.
Oversee technical personnel training and regularly evaluate its effectiveness and identify gaps.
Work with managers to establish positive employee relations through open and effective communication and ongoing support.
Oversee and participate in assembling capital budget needs.
Resolve issues as they are identified and escalate issues to senior management as needed.
Set priorities for managers and participate in ongoing staff performance reviews.
Ensure required logs, records, and other documentation meet company and FCC technical requirements.
Oversee FCC Proof of Performance testing.
Adhere to applicable industry-specific local, state, and federal regulations.
Compile reporting and metric analysis as requested by management.
Participate in special projects as needed or requested by senior management.
Know, understand, and follow company policies, and provide ongoing guidance to staff.
Guide long-range planning, manage day-to-day activities, and handle on-call rotations.
Manage the employee lifecycle, including performance management, and assist with capital and expense forecasting.