Senior Manager, Information Technology
Appian Corporation•McLean, VA
About The Position
As the Senior IT Manager, Global Service Desk & AI Transformation, you will step into a high-visibility leadership role where you can leave your mark by modernizing our global support ecosystem and pioneering our internal AI enablement strategy. This isn't just about maintaining a traditional help desk or checking ticket boxes—it's about designing scalable global support processes from scratch, driving enterprise-wide AI literacy, and championing customer service excellence as we continue to grow.
Requirements
- Intensity and Excellence values
- High standards and quality in work
- Ambition and commitment
- Accountability for results
- Passion for accomplishing hard things
Responsibilities
- Modernizing our global support ecosystem
- Pioneering our internal AI enablement strategy
- Designing scalable global support processes from scratch
- Driving enterprise-wide AI literacy
- Championing customer service excellence
Benefits
- Health coverage
- Employee Assistance Program (EAP) with free mental health support
- Life and disability insurance
- Employee Stock Purchase Program (ESPP)
- Retirement/pension plan
- Wellness dollars
- Tuition reimbursement
- Family-forming benefits
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
