Senior Information Technology Manager

Butte County•Oroville, CA

2d•Onsite

About The Position

Under general direction, provides oversight and programmatic development, coordination, and implementation for multiple and/or complex information technology programs, activities, and services within the County’s centralized Information Technology Department or a large operating department with highly complex information technology systems and infrastructure; administers short and long-range information technology planning activities; manages the effective use of department resources to improve organizational productivity and customer service; provides complex and responsible support to the Assistant Director of Information Technology; and performs related duties as assigned. This is the second level management classification in the Information Technology Manager series responsible for planning, organizing, reviewing, and evaluating the most complex departmental and/or countywide information technology programs, activities, infrastructure, systems, and services. Incumbents are responsible for performing diverse, specialized, and complex work involving significant accountability and decision-making responsibilities, which include developing and implementing policies and procedures for assigned programs, developing information technology solutions, reporting and program evaluation. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within broad guidelines.

Requirements

Knowledge of organization and management practices as applied to the development, analysis and evaluation of programs, policies, and operational needs of the assigned area of responsibility.
Knowledge of principles and practices of employee supervision, including work planning, assignment review and evaluation, discipline, and the training of staff in work procedures.
Knowledge of principles and practices of leadership.
Knowledge of administrative principles, practices, and methods including goal setting, program development, implementation and evaluation, policy and procedure development, quality control and work standards.
Knowledge of integrated information technology infrastructure and systems, including computer, network, server, and communication systems, hardware, software, and peripheral equipment.
Knowledge of advanced principles and practices of computer systems management, analysis, design, and maintenance.
Knowledge of advanced data management theory, principles, and practices and their application to a wide variety of services and programs.
Knowledge of principles and practices of budget development and administration.
Knowledge of principles and practices of contract administration and evaluation.
Knowledge of procedures necessary to maintain the integrity and security of data and systems.
Knowledge of principles and practices of project management.
Knowledge of principles and practices of developing and maintaining technical documentation, files, and records.
Knowledge of recent and on-going developments, current literature, and sources of information related to the countywide information technology operations.
Knowledge of applicable Federal, State, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.
Knowledge of principles and techniques for working with groups and fostering effective team interaction to ensure teamwork is conducted smoothly.
Knowledge of techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and County staff.
Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
Knowledge of modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
Ability to select and supervise staff, provide training and development opportunities, ensure work is performed effectively and evaluate performance in an objective and positive manner.
Ability to develop and implement goals, objectives, practices, policies, procedures, and work standards.
Ability to provide administrative, management and professional leadership for the assigned division.
Ability to manage and monitor systems operational effectiveness, reliability, and security vulnerability, and respond accordingly.
Ability to integrate information technology needs of diverse departments with County-wide established information technology systems, infrastructure, and policies, procedures, and standards.
Ability to work collaboratively with County staff to identify and implement technology solutions for business process improvements and efficiencies.
Ability to recommend, design, develop, and implement new, enhanced, or modified information technology systems.
Ability to manage and monitor complex projects on-time and within budget.
Ability to evaluate and develop improvements in operations, procedures, policies, or methods.
Ability to prepare clear and concise technical documentation, information technology procedures, staff reports, and other written materials.
Ability to research, analyze, and evaluate new service delivery methods, procedures, and techniques.
Ability to analyze, interpret, summarize, and present technical information and data in an effective manner.
Ability to conduct complex research projects, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.
Ability to establish and maintain a variety of filing, record keeping, and tracking systems.
Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.
Ability to understand, interpret, and apply all pertinent laws, codes, regulations, policies and procedures and standards relevant to work performed.
Ability to effectively represent the department and the County in meetings with governmental agencies; community groups; various business, professional and regulatory organizations; and in meetings with individuals.
Ability to use tact, initiative, prudence and independent judgment within general policy, procedural, and legal guidelines.
Ability to effectively use computer systems, software applications relevant to work performed and modern business equipment to perform a variety of work tasks.
Ability to communicate clearly and concisely, both orally and in writing, using appropriate English grammar and syntax.
Ability to establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
Bachelor’s degree from an accredited college or university with major coursework in information technology management, computer science, business or public administration, or a related field.
Seven (7) years of increasingly responsible experience in developing, administering, and implementing information technology programs specific to specialty area assigned, including four (4) years of supervisory experience.
Must possess a valid US driver’s license upon date of application.
Must obtain California driver’s license following hire date per California DMV regulations.

Nice To Haves

Substitutions will be made on a year for year basis for the degree requirement.

Responsibilities

Plans, manages, and oversees the daily functions, operations, and activities of assigned information technology programs.
Participates in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommends within departmental policy, appropriate service and staffing levels; recommends and administers policies and procedures.
Participates in the development, administration, and oversight of assigned budgets.
Develops and standardizes procedures and methods to improve and continuously monitor the efficiency and effectiveness of assigned programs, service delivery methods, and procedures; assesses and monitors workload, administrative, and support systems, and internal reporting relationships; identifies opportunities for improvement and makes recommendations to executive management.
Participates in the selection of, trains, motivates, and evaluates assigned personnel; works with employees to correct deficiencies; recommends discipline as required.
Assists executive management with special projects as assigned; participates in deliberations to address operational issues as they relate to countywide and departmental information services, and in the development of management recommendations for consideration by executive leadership and the Board of Supervisors.
Manages and participates in the administration and maintenance of the assigned department or County’s information services infrastructure; evaluates, selects, and recommends computer purchases; develops long-term information services strategies to plan for and control upgrades and growth; evaluates and recommends new technologies; and encourages innovation among technical staff in the utilization and implementation of ideas and techniques.
Provides highly complex staff assistance to the Assistant Director or department head and County operating departments; prepares and presents trainings, staff reports, and other necessary correspondence related to assigned activities and services; presents reports to various commissions, committees, and boards.
Oversees the development of consultant requests for proposals and qualifications for professional services; evaluates proposals and recommends project award; develops, negotiates, and reviews contract terms and amendments; ensures contractor compliance with County and department standards and specifications and time and budget estimates; reviews design documents to ensure technical integrity; reviews and updates deliverables; analyzes and resolves complex problems that may arise.
Conducts a variety of organizational and operational studies and investigations; recommends modifications to assigned programs, policies, and procedures, as appropriate.
Assists in developing and implements adopted information technology strategic plans, policies, and standards; analyzes and develops business process documentation, and system design and configuration.
Oversees portfolio of assigned projects; develops and maintains effective relationships with County departments and users; develops and recommends information technology strategies to meet the County's business needs; identifies and presents potential projects; establishes buy-in and commitment to assigned projects; monitors progress of assigned projects using established benchmarks and metrics; ensures successful project completion and County, department, and user satisfaction.
Attends and participates in professional group meetings; stays abreast of new trends and innovations in information technology; researches emerging products and enhancements and their applicability to County needs.
Monitors changes in regulations and technology that may affect operations; implements policy and procedural changes after approval.
Receives, investigates, and responds to difficult and sensitive problems and complaints in a professional manner; identifies and reports findings and takes necessary corrective action.
Performs related duties as assigned.