Senior Manager, Incubation & Onboarding

Walmart•Bentonville, AR

3d•Onsite

About The Position

Manages internal business relationships beyond the seller onboarding remit. Oversees one or more crossfunctional partnerships designed to facilitate success for broader Incubation Account Management team. Analyzes data from multiple sources and presents recommendations to vendors on trends and opportunities. Identifies, navigates, and manages seller onboarding needs with solutions for example APIs, thirdparty tools, other internal or external solutions. Identifies and solves technical and operational problems. Understands and recognizes the broader impact across the organization and seller population. Owns and manages the onboarding process for the largest customers from presales through successful onboarding processes. Educates vendors on tools, policies, processes, and relevant growth opportunities. Engages multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for assigned vendors. Develops content and enablement resources for customers to use for training/education and to help accelerate product adoption. Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning. Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a teambased work environment, establishing performance expectations, and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace. Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy. Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness, and participating in and supporting community outreach events. Respect the Individual: Demonstrates and encourages respect for all, builds a highperforming team, seeks and embraces differences in people, cultures, ideas, and experiences, creates a workplace where all associates feel seen, supported, and connected through culture of belonging so associates thrive and perform, drives a positive associate and customermember experience for all, identifies, attracts, and retains the best team members. Respect the Individual: Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customermember and company, and regularly recognizes others contributions and accomplishments. Respect the Individual: Builds strong and trusting relationships with team members and business partners, works collaboratively and crossfunctionally to achieve objectives, and communicates and listens attentively with energy and positivity to motivate, influence, and inspire commitment and action. Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, and leads by example to foster our culture, supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (eg creating a sense of belonging, eliminating waste, participating in local giving). Act with Integrity: Follows the law, our code of conduct, and company policies and sets expectations for others to do the same, promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation, listens to concerns raised by associates, takes action, and encourages others to do the same, holds self and others accountable for achieving results in a way that is consistent with our values. Act with Integrity: Acts as an altruistic servant leader and is consistently humble, selfaware, honest, and transparent. Serve our Customers and Members: Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers. Serve our Customers and Members: Adopts a holistic perspective that considers data analytics, customermember insights, and different parts of the business when making plans and shaping the teams strategy. Strive for Excellence: Consistently raises the bar and seeks to improve, demonstrates curiosity and a growth mindset, seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes and intelligent risktaking, and exhibits resilience in the face of setbacks. Strive for Excellence: Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.

Requirements

5 years’ experience in channel partnerships, business management, product marketing, omni-channel merchandising, or related area.
Prior work experience in eCommerce.

Nice To Haves

In channel partnerships, business management, product marketing, omni-channel merchandising, or related area.

Responsibilities

Manages internal business relationships beyond the seller onboarding remit
Oversees one or more crossfunctional partnerships designed to facilitate success for broader Incubation Account Management team
Analyzes data from multiple sources and presents recommendations to vendors on trends and opportunities
Identifies, navigates, and manages seller onboarding needs with solutions for example APIs, thirdparty tools, other internal or external solutions
Identifies and solves technical and operational problems
Understands and recognizes the broader impact across the organization and seller population
Owns and manages the onboarding process for the largest customers from presales through successful onboarding processes
Educates vendors on tools, policies, processes, and relevant growth opportunities
Engages multiple stakeholders to problem solve, surface defects, extract and analyze data, and drive continuous improvement for assigned vendors
Develops content and enablement resources for customers to use for training/education and to help accelerate product adoption
Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, and demonstrating adaptability and supporting continuous learning
Provides supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a teambased work environment, establishing performance expectations, and conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace
Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy
Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost effectiveness, and participating in and supporting community outreach events
Demonstrates and encourages respect for all, builds a highperforming team, seeks and embraces differences in people, cultures, ideas, and experiences, creates a workplace where all associates feel seen, supported, and connected through culture of belonging so associates thrive and perform, drives a positive associate and customermember experience for all, identifies, attracts, and retains the best team members
Creates a discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customermember and company, and regularly recognizes others contributions and accomplishments
Builds strong and trusting relationships with team members and business partners, works collaboratively and crossfunctionally to achieve objectives, and communicates and listens attentively with energy and positivity to motivate, influence, and inspire commitment and action
Maintains and promotes the highest standards of integrity, ethics, and compliance, models the Walmart values, and leads by example to foster our culture, supports Walmarts goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us (eg creating a sense of belonging, eliminating waste, participating in local giving)
Follows the law, our code of conduct, and company policies and sets expectations for others to do the same, promotes an environment where associates feel comfortable sharing concerns and reinforces our culture of nonretaliation, listens to concerns raised by associates, takes action, and encourages others to do the same, holds self and others accountable for achieving results in a way that is consistent with our values
Acts as an altruistic servant leader and is consistently humble, selfaware, honest, and transparent
Delivers expected business results while putting the customermember first and consistently applying an omnimerchant mindset and acts with an Every Day LowCost mindset to drive value and Every Day Low Prices for customersmembers
Adopts a holistic perspective that considers data analytics, customermember insights, and different parts of the business when making plans and shaping the teams strategy
Consistently raises the bar and seeks to improve, demonstrates curiosity and a growth mindset, seeks feedback, asks thoughtful questions, fosters an environment that supports learning, innovation, and learning from mistakes and intelligent risktaking, and exhibits resilience in the face of setbacks
Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working

Benefits

Medical insurance
Vision insurance
Dental insurance
401(k)
Stock purchase
Company-paid life insurance
PTO (including sick leave)
Parental leave
Family care leave
Bereavement
Jury duty
Voting
Short-term disability
Long-term disability
Company discounts
Military Leave Pay
Adoption and surrogacy expense reimbursement
Tuition, books, and fees are completely paid for by Walmart for Live Better U program