Senior Manager, Implementation

Syndio•Home, WV

14h•$155,000 - $180,000•Remote

About The Position

Syndio is the leader in compensation equity and pay decision intelligence, helping the world’s largest employers make fair, defensible, and transparent pay decisions at scale. As we bring Decisions to general availability and expand our footprint across the enterprise, the way we deliver and commercialize implementation work needs to grow up with us. The Senior Manager, Implementation is a builder-operator role. In the near term, you will provide hands-on frontline leadership to our Implementation Manager team — Supporting complex customer questions, owning capacity, assignment logic, project-plan rigor, and delivery quality across a fast-growing portfolio of customers.

Requirements

7+ years in professional services, implementation, or delivery leadership within a B2B SaaS or enterprise software company, including direct people management is required.
Demonstrated experience standing up or materially scaling a Professional Services function — ideally building a SOW-based, billable services motion from an early or greenfield state.
Strong command of services commercials: scoping, estimation, SOW construction, pricing, margin management, and revenue recognition basics.
Proven ability to run a frontline delivery team with rigor — capacity planning, resourcing/assignment, project governance, and delivery-quality standards.
Comfort operating in ambiguity as a builder; you are equally happy managing the team today and designing the function for tomorrow.
Excellent cross-functional partnership skills across Sales, Finance, Product, and Customer Success.
Experience in HR tech, compensation, people analytics, or a similarly data-intensive enterprise domain is required.

Responsibilities

Provide day-to-day frontline management, coaching, and development for the IM team, fostering a high-accountability, customer-obsessed delivery culture.
Maintain real-time visibility into team capacity and utilization, and balance load across IMs as the portfolio grows.
Own the logic and process for matching IMs to projects based on scope, complexity, account profile, and capacity — informed by Solutions Engineering scoping at handoff.
Ensure consistent, high-quality project plans, milestone tracking, and status reporting across every engagement, with clear internal and customer alignment.
Define and uphold standards for implementation execution, escalation handling, and on-time, on-scope delivery.
Establish the repeatable delivery methodology, templates, and playbooks (SOW templates, estimation models, change-order process, acceptance criteria) that make services scalable and predictable.
Drive alignment across Sales, Customer Success, Product, and the broader Solutions Engineering org so that delivery commitments are realistic and well-supported.
Partner closely on Syndio’s most strategic engagements, ensuring white-glove delivery where it matters most.
Establish the operational systems (trackers, capacity models, reporting) that give leadership clear visibility into delivery health and services performance.