Senior Implementation Manager
About The Position
DailyPay is transforming the way people get paid. As a worktech company and the industry’s leading on demand pay solution, DailyPay uses an award-winning technology platform to help America’s top employers build stronger relationships with their employees. This voluntary employee benefit enables workers everywhere to feel more motivated to work harder and stay longer on the job while supporting their financial well-being outside of the workplace. DailyPay is headquartered in New York City, with operations throughout the United States as well as in Belfast. For more information, visit DailyPay's Press Center. The Role: DailyPay is seeking a forward-thinking, organized, results-driven Senior Implementation Manager to join our team. This individual will be a pivotal member of our implementation team, implementing new business and leading more complex integrations, as well as supporting re-implementations. The Senior Implementation Manager role will focus on our SMB & Enterprise business and will be responsible for managing the entire implementation from pre-sales support through post launch. Success in this role will rely on a combination of strong client and project management skills, technical proficiency, confidence, working with clients and C Suite stakeholders, and the ability to manage the details while seeing the bigger picture.We are looking for an out of the box thinker, who can execute a high volume of projects. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
Requirements
- Bachelor’s degree in Business, Engineering, or equivalent work experience
- 3-5+ years of experience in Implementation of SaaS solutions or technical Client Success Manager
- Experience working with demanding, high-stakes accounts, managing operational and C-level stakeholders, and supporting day-to-day needs to manage these relationships
- Detail-oriented with the ability to set priorities and be flexible in a changing environment
- Excellent project and client management skills.
- Excellent written communication and presentation skills
- Experience leading data validation, unit testing, and UAT
- Experience with sFTP automation and API builds (reviewing logs, troubleshooting, etc.)
- Working proficiency in Microsoft Excel and Google Suite
- A strong ability to drive solutions on unknown systems, processes and workflows
- Occasional need to work outside of normal business hours as required to support customers may be required
Nice To Haves
- Experience with HCM, Payroll and Time Management Systems
- Experience with Dell Boomi or similar products
- Experience in early stage products, markets, and companies preferred
Responsibilities
- Lead new clients through our more complex implementations and support through a successful post launch handoff. This includes (but isn’t limited to): project and client management and leading the technical integration between DailyPay and 3rd party vendors
- Manages technical and non technical stakeholders, as well as, ensure timely and accurate implementations holding both internal and external parties accountable
- Perform comprehensive discovery and build robust documentation of the implementation requirements
- Support re-implementations as required. This will include quality and on-time delivery, mitigating risk of operational loss, and reducing downtime
- Serve as your clients internal advocate by effectively collaborating with cross-functional teams including Sales, Product, Client Success, and Implementation Controls
- Work with product and other cross functional partners to support client projects as needed. This may include both proactively known requirements or uncovered requirements for new or improved functionality
- Perform technical research to provide unique solutions for complex customer integrations
- Flexible in an ever changing business environment with expanded volume and responsibility required at times to meet business needs
- Provide technical mentorship, elevating team capabilities through knowledge sharing
- Suggest new product features and functionality based on implementation experience and feedback from DailyPay customers
Benefits
- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
