Senior Manager, HR Operations Business Analyst.

Fidelity Investments•Covington, KY

23h

About The Position

The Senior Manager, HR Operations Business Analyst is part of Fidelity Brokerage Human Resources Operations and Workforce Planning. The role combines business analysis, process improvement, program management, and strategic problem-solving to help the function scale, improve employee experiences, and deliver business outcomes. Rather than owning a single program area, the person serves as a flexible leader who can take on high-priority initiatives, operational challenges, and cross-functional projects as business needs evolve. The role supports HR operations and business analysis work, including employee movement, pay review cycles, associate experience, and other initiatives. It partners with business partners and leaders across multiple business units and functions, including Enterprise HR, Finance, and Data Analytics. The position supports annual planning, workforce initiatives, strategic HR projects, operational strategy, program governance, and execution planning. Fidelity states it will not provide immigration sponsorship for this position. Fidelity is transitioning to a full-time onsite working model through a phased regional and role-based rollout. Current onsite requirements vary by role and location and may evolve; the description does not specify the onsite expectation for this position.

Requirements

Bachelor's degree or equivalent.
Six or more years of demonstrated ability in program management, business analysis, HR operations, or related functions.
Proficiency in Microsoft Office, Excel, and PowerPoint.
Ability to navigate ambiguity and manage competing priorities.
Experience building business cases, decision frameworks, process maps, and executive presentations to translate business requirements into actionable solutions.
Proven ability to influence outcomes across teams without direct authority and build positive relationships with HR and business leaders.
Strong experience analyzing operational processes, workforce data, and program outcomes to identify practical, scalable improvement opportunities.

Nice To Haves

Knowledge of HR systems and data management practices.

Responsibilities

Analyze operational processes, workforce data, and program outcomes to identify practical, scalable improvement opportunities.
Lead continuous improvement efforts that enhance efficiency, compliance, service delivery, and employee experience.
Identify opportunities to automate, simplify, or standardize HR processes and practices.
Build business cases, decision frameworks, process maps, and executive presentations that translate business requirements into actionable solutions.
Develop executive-ready communications, presentations, and status updates.
Serve as a trusted advisor on operational strategy, program governance, and execution planning.
Support annual planning activities, workforce initiatives, and strategic HR projects as needed.
Influence outcomes and decision-making discussions to align collaborators around priorities and trade-offs.
Flex across multiple workstreams and adapt to shifting business priorities.
Partner with HR, business leaders, and cross-functional teams to assess emerging priorities and support high-priority initiatives and operational challenges.