Senior Manager, Healthcare Payer Operations (Remote)

Sutherland • Houston, TX

6h • Remote

About The Position

The Senior Manager, Member Enrolling & Billing Operations is responsible for leading multiple operational teams supporting member enrollment & billing, as well as leading operations within the Provider Enrollment area. This leader will drive operational excellence, client satisfaction, quality, productivity, and continuous process improvement while developing a high-performing team.

Requirements

• 7+ years of leadership experience in healthcare operations
• 3+ years leading managers or senior-level leaders
• Experience supporting payer operations
• Strong understanding of the healthcare provider lifecycle and payer operations
• Experience in provider data management, credentialing, member enrollment, claims or related healthcare operations
• Proven ability to manage large operational teams

Nice To Haves

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field

Responsibilities

• Lead managers and supervisors responsible for member enrollment & billing operations
• Drive achievement of client SLAs, quality metrics, productivity and financial targets
• Partner with clients and internal stakeholders to identify operational improvements
• Coach and develop leaders while fostering a culture of accountability and continuous improvement
• Monitor operational performance through reporting and key performance indicators
• Manage staffing, workforce planning, and capacity forecasting
• Identify opportunities for automation, standardization, and process optimization
• Manage escalations and implement corrective action plans to improve client satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Senior