Senior Manager, Healthcare Payer

West Monroe•Chicago, IL

9d•$184,900 - $293,300•Hybrid

About The Position

West Monroe is seeking a Senior Manager to join their Healthcare Practice team. This team partners with health plans and dental plans to uncover opportunities, develop clear roadmaps, and deliver measurable improvements in outcomes. As a Senior Manager, you will serve as a trusted client service leader responsible for leading large, complex transformation engagements, growing strategic client relationships, originating new business opportunities, and developing high-performing consulting teams. You will play a pivotal role in shaping client strategy, expanding our healthcare practice, and mentoring the next generation of leaders at West Monroe.

Requirements

Bachelor's degree or equivalent experience required
8+ years of consulting experience working directly with healthcare clients, including experience leading large, complex client engagements
Deep understanding of healthcare payer and/or dental plan operations, strategy, and transformation
Demonstrated success leading enterprise transformation initiatives involving organizational transformation, operating model redesign, process improvement, technology implementation, or product development
Proven experience managing engagement financials, staffing, profitability, and delivery across multiple concurrent engagements
Experience serving as a trusted advisor to executive and C-suite client stakeholders
Demonstrated success originating new business, expanding existing client accounts, and leading pursuit activities
Experience developing consulting offerings, methodologies, and reusable assets
Strong people leadership experience, including coaching, career development, performance management, and team building
Exceptional executive communication, presentation, and relationship management skills
Strong strategic thinking, problem-solving, and organizational skills
Ability to travel to client sites (30–50%)
A commitment to inclusion and diversity, and openness to new ideas and perspectives

Nice To Haves

advanced degree (MBA, MHA, MPH, or similar) preferred

Responsibilities

Lead large, complex healthcare transformation engagements, overseeing scope, budget, staffing, profitability, delivery quality, and overall engagement performance
Serve as a trusted advisor to executive client stakeholders, helping organizations solve complex operational, technology, and business challenges
Develop strategic transformation roadmaps and guide clients through organizational, process, and technology change initiatives
Lead multidisciplinary consulting teams across multiple concurrent engagements while ensuring exceptional client outcomes and delivery excellence
Oversee engagement governance, executive communications, and steering committee meetings while proactively managing risks and resolving complex delivery challenges
Apply deep healthcare industry expertise to help clients improve performance, accelerate transformation, and deliver measurable business value
Ensure compliance with quality assurance, legal, and risk management standards across all engagements
Leverage AI tools to improve delivery quality, accelerate project execution, and create greater value for clients
Serve as the primary relationship leader for strategic healthcare clients, identifying opportunities to deepen partnerships and expand West Monroe's impact
Originate new business opportunities within existing accounts while supporting growth into new client organizations
Lead pursuit strategy, proposal development, executive presentations, and contract negotiations for new work, change orders, and engagement extensions
Build long-term executive relationships that position West Monroe as a trusted advisor across the healthcare ecosystem
Represent West Monroe through industry events, conferences, networking, and thought leadership activities
Mentor, coach, and develop consultants, managers, and emerging leaders while serving as a Career Advisor
Lead recruiting efforts and help attract, interview, and retain top consulting talent
Develop new healthcare offerings, reusable assets, methodologies, and delivery frameworks that strengthen practice capabilities
Drive continuous improvement across the Healthcare Practice by identifying new service offerings and innovative delivery approaches
Foster an inclusive, collaborative culture through active participation in practice initiatives, leadership activities, and community-building efforts