Senior Manager, Healthcare Payer

West Monroe•Chicago, NY

8d•Hybrid

About The Position

West Monroe is seeking a Senior Manager to join their Healthcare Practice team. This role partners with health plans and dental plans to identify opportunities, create roadmaps, and deliver improvements in outcomes. The Senior Manager will act as a client service leader, responsible for managing large transformation projects, developing client relationships, generating new business, and building high-performing consulting teams. This position is key to shaping client strategy, expanding the healthcare practice, and mentoring future leaders.

Requirements

Bachelor's degree or equivalent experience required.
8+ years of consulting experience working directly with healthcare clients, including experience leading large, complex client engagements.
Deep understanding of healthcare payer and/or dental plan operations, strategy, and transformation.
Demonstrated success leading enterprise transformation initiatives involving organizational transformation, operating model redesign, process improvement, technology implementation, or product development.
Proven experience managing engagement financials, staffing, profitability, and delivery across multiple concurrent engagements.
Experience serving as a trusted advisor to executive and C-suite client stakeholders.
Demonstrated success originating new business, expanding existing client accounts, and leading pursuit activities.
Experience developing consulting offerings, methodologies, and reusable assets.
Strong people leadership experience, including coaching, career development, performance management, and team building.
Exceptional executive communication, presentation, and relationship management skills.
Strong strategic thinking, problem-solving, and organizational skills.
Ability to travel to client sites (30–50%).
A commitment to inclusion and diversity, and openness to new ideas and perspectives.

Nice To Haves

Advanced degree (MBA, MHA, MPH, or similar) preferred.

Responsibilities

Lead large, complex healthcare transformation engagements, overseeing scope, budget, staffing, profitability, delivery quality, and overall engagement performance.
Serve as a trusted advisor to executive client stakeholders, helping organizations solve complex operational, technology, and business challenges.
Develop strategic transformation roadmaps and guide clients through organizational, process, and technology change initiatives.
Lead multidisciplinary consulting teams across multiple concurrent engagements while ensuring exceptional client outcomes and delivery excellence.
Oversee engagement governance, executive communications, and steering committee meetings while proactively managing risks and resolving complex delivery challenges.
Apply deep healthcare industry expertise to help clients improve performance, accelerate transformation, and deliver measurable business value.
Ensure compliance with quality assurance, legal, and risk management standards across all engagements.
Leverage AI tools to improve delivery quality, accelerate project execution, and create greater value for clients.
Serve as the primary relationship leader for strategic healthcare clients, identifying opportunities to deepen partnerships and expand West Monroe's impact.
Originate new business opportunities within existing accounts while supporting growth into new client organizations.
Lead pursuit strategy, proposal development, executive presentations, and contract negotiations for new work, change orders, and engagement extensions.
Build long-term executive relationships that position West Monroe as a trusted advisor across the healthcare ecosystem.
Represent West Monroe through industry events, conferences, networking, and thought leadership activities.
Mentor, coach, and develop consultants, managers, and emerging leaders while serving as a Career Advisor.
Lead recruiting efforts and help attract, interview, and retain top consulting talent.
Develop new healthcare offerings, reusable assets, methodologies, and delivery frameworks that strengthen practice capabilities.
Drive continuous improvement across the Healthcare Practice by identifying new service offerings and innovative delivery approaches.
Foster an inclusive, collaborative culture through active participation in practice initiatives, leadership activities, and community-building efforts.