Manager, Healthcare Payer Practice

West Monroe•Chicago, NY

8d•Hybrid

About The Position

West Monroe is seeking a Manager to join our Healthcare Practice team. Our team partners with health plans and dental plans to uncover opportunities, develop clear roadmaps, and deliver measurable improvements in outcomes. As a Manager, you will serve as a client service leader responsible for managing complex client engagements, leading multidisciplinary teams, building trusted client relationships, and driving measurable business outcomes. You will play a key role in growing client accounts, developing our consulting talent, and contributing to the continued growth of the Healthcare Practice.

Requirements

Bachelor's degree or equivalent experience required
6+ years of consulting experience working directly with external healthcare clients, including experience leading client engagements and managing consulting teams
Strong understanding of healthcare payer and/or dental plan operations
Experience leading large transformation initiatives involving organizational transformation, process improvement, operating model design, technology implementation, or product development
Demonstrated experience managing engagement scope, budgets, project financials, staffing, and multiple concurrent workstreams
Experience leading cross-functional consulting teams and mentoring junior team members
Strong executive presence with the ability to influence senior and executive-level stakeholders
Experience leading business development activities, including proposals, client presentations, account expansion, and identifying follow-on opportunities
Strong project management, organizational, and problem-solving skills
Excellent written, verbal, and presentation skills

Nice To Haves

Ability to travel to client sites (30–50%)
A commitment to inclusion and diversity, and openness to new ideas and perspectives

Responsibilities

Lead end-to-end client engagements, managing scope, budget, timelines, profitability, multiple workstreams, and overall delivery quality
Serve as a trusted advisor to client stakeholders, providing strategic guidance on business transformation and operational improvement initiatives
Lead cross-functional teams to implement processes and technology that drive business value and improve operational efficiency across business and technical functions
Partner with executive and business stakeholders to define future-state operating models, business processes, and transformation roadmaps
Facilitate executive workshops to define strategic vision, business requirements, and implementation priorities across the healthcare ecosystem
Oversee solution evaluations and recommendations aligned with leading healthcare industry practices
Manage project risks, ensure adherence to quality assurance, legal, and risk management standards, and proactively resolve delivery challenges
Lead multiple engagements concurrently while ensuring high-quality client outcomes and strong client satisfaction
Leverage AI tools to improve delivery quality, accelerate project execution, and create greater value for clients
Own engagement planning, staffing, financial management, project reporting, and overall delivery governance
Develop executive-level communications, steering committee materials, implementation plans, and strategic recommendations
Monitor engagement financial performance, proactively managing scope, budgets, profitability, and resource allocation
Build and lead high-performing project teams while coaching consultants and senior consultants throughout delivery
Foster strong collaboration across West Monroe and client teams to ensure successful project execution
Participate in pursuits for new clients, change orders, and engagement extensions
Identify opportunities to expand existing client relationships through proactive account management and organic growth conversations
Support proposal development, solution design, client presentations, and sales strategy
Build trusted relationships with healthcare executives and contribute to expanding West Monroe's presence within the market
Represent West Monroe through industry events, networking, and thought leadership activities
Coach, mentor, and develop consultants and senior consultants while serving as a Career Advisor
Help recruit, interview, and retain top consulting talent
Develop and enhance methodologies, tools, reusable assets, and delivery approaches that improve engagement quality and consistency
Share healthcare industry expertise across the practice and contribute to knowledge development
Participate in internal initiatives that strengthen West Monroe's culture, collaboration, and inclusive community